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Windows 7: WD Hard 1TB detect and show up but only as a Shortcut

12 Feb 2016   #71
jumanji

Windows 7 Home Premium 32 bit
 
 

CKWD is one of our forum members. He works for WD and so may know better about WD drives. Usually he does not come in weekends. Anyway my PM ( Private Message) should have reached him. You may have to wait for him to respond when he is free.


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12 Feb 2016   #72
omidmkh622

Windows 7 Ultimate x64
 
 

Ok Thanks a lot Jumanji <3
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14 Feb 2016   #73
omidmkh622

Windows 7 Ultimate x64
 
 

Somebody please tell me what should I do?? :|
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14 Feb 2016   #74
jumanji

Windows 7 Home Premium 32 bit
 
 

Please have a look at this. https://community.wd.com/t/quick-tes...complete/15039 That should answer your question.

You yourself can google search with this search terms

"Western Digital drive Status code 07 ( Failed read test element) Failure checkpoint =97 (Unknown test)"
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17 Feb 2016   #75
CKWD

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by omidmkh622 View Post

But wait for who/what?? I didn't get :|
For me.

Hello!

Thank you Jumanji for the PM.

I know I'm a bit late here on the thread, but I haven't been here that much lately. That will be changed.

I see this is an unpleasant and a bit odd issue, and I don't think what I have to say on it is much better, unfortunately. :/

The Status code = 07 from the WD DLG software means a “read element failure”. Quick test usually runs for a couple of minutes or a bit more but it looks like there are damaged sectors that cannot be read from the system, it could be a whole section from the disk. The test has stopped, restarted a few times (which implies it perhaps got stuck for a brief moment), couldn't get pass that damaged section of the drive and eventually failed to finish. That is why other softwares used on the drive would have also gotten stuck or become unresponsive. :/

Basically, this means the drive is too damage to function properly. I saw you need the data from the drive, I suppose you didn't manage to retrieve it? :/

My best advice here would be to stop using any other software on that drive as it has read errors, not hardware ones (that we know of), so it is possible to actually damage it more. :/

You could contact professional data recovery services, WD has partners, and if the warranty for the drive applies – try to RMA it.

WD Data recovery partners:
Support Answers

WD Warranty check:
Support Answers

WD Warranty Policy:
Support Answers

Best of luck!

CK_WD
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 WD Hard 1TB detect and show up but only as a Shortcut




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