Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: PhotoSmart C5200 Series Driver Problem.

27 Feb 2016   #1
Nasho23

WIn 7 Utlimate x64
 
 
PhotoSmart C5200 Series Driver Problem.

I am running Win 7 64bit Pro on GA-H170-HD3 Rev 1 MB (not DDR3) and i5-6600 Skylake CPU and 16 GB Ram, installed Feb 2 2016. This replaced GA-P45 MB and Quad 4 Intel CPU. The Win 7 64bit Pro OS was Cloned onto my SSD. System has been performing fine.
I have a PhotoSmart C5280 All in One Printer, which was installed after that Hardware Upgrade and has worked OK until 24 Feb, when it started to do some strange things, which I was not able to correct, by changes to settings. In the end I decided to Uninstall the C5280 and perform a Reinstal, which I had done on a number of occasions previously, when it played up.
Using the Latest HP Software and Driver from HP, the installation failed, with an Error that related to USB Drivers (This Computer does not have the necessary USB Software support to allow completion of USB Installation). I then opened Device Manager and the USB Element (HP PhotoSmart C5200 Series) shows in Device Manager, when the USB Cable is connected to the Printer, with a Coloured Warning. I checked Properties and selected Update Driver. Update Driver found the required Driver (HP PhotoSmart C5200 Series (DOT4USB) but encountered an Error and failed the Installation (The Extended Attributes are Inconsistent)
I have had a Remote Session with HP; After doing all the things I had already done; They stated the problem has nothing to do with the Printer and it is related to my Computer Hardware.
This supported by the fact that; The same Software and Driver successfully installed on our HP 650 Laptop running Win 10 64bit. Clean Install, No Issues.
I have updated the BIOS, with latest from Gigabyte, with no improvement.
I believe I have BIOS Settings set correctly; Legacy USB is Enabled. Cannot think of anything else.
In the meantime I have a good Printer that is useless to me and not getting any real work done. Not game to buy another printer, being as it is a USB problem.
I must mention, all other USB Devices that I use in the Rear USB Ports, do not have problems, Drivers Install and away we go.
The only other issue I have is with the Front USB Ports, which I have not investigated as yet, but I do not that is connected to the Printer Problem; Its cable is in a Rear Port.

Any Help would be most appreciated.

Owen Carlton


My System SpecsSystem Spec
.
27 Feb 2016   #2
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

Have you obtained and installed the latest USB drivers from Gigabyte? I see that you updated the BIOS, but did you do the drivers?
My System SpecsSystem Spec
27 Feb 2016   #3
Nasho23

WIn 7 Utlimate x64
 
 

Thank you for your comment, Please read the Third Paragraph. This was also performed by HP during a Remote Session, without success. Note; I forgot to mention I have also tried a New USB Cable.
My System SpecsSystem Spec
.

28 Feb 2016   #4
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

Sorry, I must have missed that.
My System SpecsSystem Spec
28 Feb 2016   #5
Nasho23

WIn 7 Utlimate x64
 
 

My current thoughts are that the HP PhotoSmart Software & Driver are in conflict with my new GA-H170-HD3 DDR4 MB. I base this on the fact that this HP Software Driver which shows up as a problem with USB Hardware is the only problem Drtiver for USB. All other USB Devices do not have a problem, they are recognised, the Driver installs and away we go. I cannot come to terms with happening. Even though the HP Tech who performed Remote Access and tried to install direct from HP stated that the problem was not with the Printer itself, I do not think he took into account the fact that the latest HP Driver may not be compatible with this later type MB. I did not encounter this install issue when the Printer was attached to my previous GA-P45-DS3 MB- I had reinstalled a number of times and all was fine. With this MB, contrary to what is in the Manual only has two USB Settings that can fiddled with "USB Mass Storage - Enabled and USB Legacy Support - Enabled". The Manual is also is published for GA-H170-HD3 DDR3 MB.
My System SpecsSystem Spec
Reply

 PhotoSmart C5200 Series Driver Problem.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
HP Photosmart Driver
Hi I could not print with my HP photosmart on windows 7. HP have a driver now, so I plugged in the printer and started trouble shoot, it fixed it, and now I can print directly onto DVD CDs. I had previously asked HP to let me know when a driver was available, but they have not.
General Discussion
HP Photosmart P1000 driver
I've got a HP Photosmart P1000 printer since several years ago. I'm happy with it (I don't need/want to buy a new one) but HP no longer supports it. The latest drivers are from 2003 (for windows XP x32). However I got it to work in Vista x64 using the drivers for HP deskjet 930C which were...
Drivers
Mobile Intel 4 Series Express Chipset driver problem
i recently upgraded my laptop to windows 7 ultimate 64bit, and windows update shows that i have an optional update for my intel 4 series express chip set but when i update after i install it the screen on my laptop turns off but windows is still running because i am able to navigate through it with...
Graphic Cards
Sony AW Series Nvidia Driver problem
Dear Anyone This is a common problem with Sony and Nvidia where I cannot install the driver to make the graphics card work. I installed windows 7 ultimate 32 bit and have tried all the suggestions I can find to install the display driver with no luck. I have tried modifying the...
Graphic Cards
HP Photosmart A626 Driver on Win 7
When I turn my printer on, a window pops up requesting that I download the appropriate driver. I click on the button, it takes me to Hp's website, my OS options are Win Vista, Win XP, and Win 2000 (?!). I have tried all three. It downloads, then I open the file and I get the original window...
Drivers
HP Photosmart P1000 Driver for W7
I've found a thread here saying using HP deskjet 930C or something like that. butwhen i tried clicking windows update to get more drivers i get this pop up message frmo windows saying windows was unable to get devices list from windows update please try again and i've tried so amny...
Drivers


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:49.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App