Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: External WD 2TB Hard Drive Problem (corrupted)

27 Feb 2016   #1
sgn15

Windows 10 64-bit
 
 
External WD 2TB Hard Drive Problem (corrupted)

Good day friends, I have encountered a problem with my WD My Passport 2TB 0748 external HDD. I last used/connected it to a computer about 2 months ago and it was perfectly fine. 2 days ago, I connected it and I can't access it anymore.

In My Computer in Windows 7 (or This PC in Windows 10):
It lists it as Local Disk G: (but it doesn't show the bytes used and bytes free)


In device manager:
there is a yellow exclamation point on the name of this HDD under both portable devices and disk drives.

In Disk Management:
It lists the volume as 2TB but doesn't list whether how much is being used and how much space is free

Other symptoms:
- I can't seem to open some apps when I connect this HDD to the computer but they will literally open up the second I plug out the HDD
- I also can't get the "remove safely" message to work so I plug the HDD out now


I tried this HDD in 2 computers (1 windows 10 and 1 windows 7) and all symptoms are the same.

Is there a way to recover all of my files? or at least as much as possible of my files?

EDIT:
I saw this thread and I have the same problem (and exact same 0748 model of hdd)
External Hard Drive: detected but does not show up in folder

But I don't have any virtual cd drive and I already uninstalled Itunes and the problem still persists. I also tried installing the SES driver like that user but same problem still.

I am not very familiar with extremely technical terms related to software/computers, so I apologize in advance.

Please help. Thanks.


My System SpecsSystem Spec
.
27 Feb 2016   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
I found this on a review at Newegg from the manufacture possibly it might help
How to test a drive for problems using Data Lifeguard Diagnostics for Windows | WD Support

Another one suggested to replace the usb cable ?

I'll assume you used this device with win-10
Did you remember to use safe to remove on it before disconnecting it ?
Quote:
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product | WD Support

If you require additional support setting up the RMA or with the unit, you may contact us at 1 (800) 275-4932, or via our support website at: Email Support
My System SpecsSystem Spec
27 Feb 2016   #3
sgn15

Windows 10 64-bit
 
 

Hi, I tried changing the usb cable but same problem still persists.

It seems the external HDD is acting up worse. It doesn't immediately get recognized (in My Computer/This PC, or in Device Manager or Disk Management), despite the light already lighting up on the HDD itself.

When I try to run the WD DLDiag, it functions like the other programs I mentioned in first post, they don't open when my HDD is connected to the computer but as soon as I unplug the HDD, they open up. (I'm not really sure what this problem's source is).

The program can be opened before I plug the HDD into pc but it hangs as soon as I plug the HDD.

.... So I can't/haven't been able to test my HDD using WD DLDiag so far, but I am still trying

EDIT:
Oh I forgot to add to the first post that the windows 7 computer never had ITunes or any virtual cd software installed, but the HDD also doesn't work with that computer.
My System SpecsSystem Spec
.

27 Feb 2016   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

I would contact WD and at least make the inquiry with them and get the process moving they may have recovery tools
So it might be best to stop using the device until they advise ?
My System SpecsSystem Spec
27 Feb 2016   #5
sgn15

Windows 10 64-bit
 
 

When I bought this HDD, it had a 1 year warranty and it is already past 12 months since I bought it. Will they still do something about this?
My System SpecsSystem Spec
27 Feb 2016   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

On Newegg it said the manufacture offers a 2 year on this device :/
My System SpecsSystem Spec
27 Feb 2016   #7
sgn15

Windows 10 64-bit
 
 

I just tried this Lucid Puppy way to recover files from a non-bootable computer and the mount window hangs when I plug the WD 2TB ext HDD into the computer

So is it a hardware problem?
My System SpecsSystem Spec
27 Feb 2016   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Sounds like it
My System SpecsSystem Spec
02 Mar 2016   #9
CKWD

Windows 7 Home Premium x64
 
 

Hello sgn15!

I'm sorry to hear you're having this issue! :/

If you've tried your WD My Passport with another cables, on another PC, on all ports, including while booted to a Live Linux CD, and you are still having issues, I'm afraid it's a hardware damage which you on your own cannot bypass. :/

You should check here if your external is still under warranty, to be absolutely sure:
Support Answers

You could also contact WD Live Warranty Support for assistance:
Support Answers

If you have data on the drive you need you could look into the options of professional data recovery help:
Support Answers

Best of luck!

CK_WD
My System SpecsSystem Spec
02 Mar 2016   #10
maxseven

Windows 7 Home Premium 64bit 6.1 Build 7601 (SP1)
 
 

It seems likely that the HDD inside is bad, but another idea is to extricate the drive from the housing and connect it directly i.e. using SATA and not the USB converter in the Passport. Just in case these electronics are faulty.
My System SpecsSystem Spec
Reply

 External WD 2TB Hard Drive Problem (corrupted)




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
External hard drive corrupted, CHKDSK stalls at 76% complete
I am trying to fix a new Toshiba Canvio 3.0 1.5TB drive that has errors. Each time I plug it in, I'm directed to run CHKDSK, but CHKDSK fails to complete with the /f parameter. The process stalls at 76%. If I run CHKDSK without the /f parameter, I get the following result: Again, if I run...
Hardware & Devices
external hard drive problem
i have a freecom external hard drive and it has stopped working not sure why it as all my photos on it. it just stopped showing the drive. i have taken it out of case and tried in pc still not found but when i try program file scavenger it finds it all my files are there what could be wrong with...
Hardware & Devices
WD External hard drive problem from no where?
Ok. Well my external hard drive is about 3 months old. I have videos, pictures and my itunes library on it. It has been working without a flaw up until now. I plug it in, type in password, click the vid or pic I wanna view and i get "discovering" or "cant find file/cant read file or cant read...
Hardware & Devices
External Hard Drive Problem
My fiancee has an external hard drive from Fabrik, a SimpleDrive. Its a TB in size. He's using it on his Windows XP. However, yesterday it stopped working. Sortve. It works in that the light comes on when its plugged in and powered up, and it shows up in the device manager, but he cannot access it...
Hardware & Devices
USB External Hard Drive Problem
When using a USB external hard drive on my old computer with Windows XP, I could delete and add videos with no problems, and then simply defragment that drive from time to time. Now with my new computer and Windows 7, I am finding that when using the same USB external hard drive to delete and add...
Hardware & Devices
External hard drive problem! please help!!!
I was using Win XP on my Toshiba Satellite A215 S5818 until yesterday, now im using windows 7, so i insert my Transcend Storejet external hard drive, it was working perfectly like it used to. So i left my lap top running through the whole night because i was downloading something. I get up this...
Drivers


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:31.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App