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Windows 7: Printer driver won't install

14 Mar 2016   #1
bonkers72

Win 7 Premium 64 Bit
 
 
Printer driver won't install

Brand new system up and running. MOBO is GIGABYTE GA-Z170X-UD5. Trying to install the drivers for my printer HP 309g-m but I'm getting an error about USB drivers not being installed. Installed the MOBO installation disk which installed USB drivers. See attachment. Thanks.




Attached Thumbnails
Printer driver won't install-capture.png  
My System SpecsSystem Spec
.
15 Mar 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Bonkers,
Shoot into
Device manager, look for Problem devices or anything with ! on it or a down arrow.
Note it might be that you may have only loaded the USB2 drivers from the motherboard CD, you need the USB3 ones as well.(Blue internal ports on comp, try a USB2 port)

Roy
My System SpecsSystem Spec
15 Mar 2016   #3
bonkers72

Win 7 Premium 64 Bit
 
 

One of the first places I checked was Device M. No "!" problems at all. Everything looks good. Tried every USB port I have. Front, back, blue, red, etc. All the same results.
My System SpecsSystem Spec
.

20 Mar 2016   #4
bonkers72

Win 7 Premium 64 Bit
 
 

All drivers in my system are current.
My System SpecsSystem Spec
20 Mar 2016   #5
bonkers72

Win 7 Premium 64 Bit
 
 

This is also one of the other error messages..........


Attached Thumbnails
Printer driver won't install-capture-3.png  
My System SpecsSystem Spec
20 Mar 2016   #6
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Have you installed the printer software. Most printers require software to work. As your printer is a HP you may be able to download the necessary software from them.

The printer software comes with the necessary drivers for it.
My System SpecsSystem Spec
20 Mar 2016   #7
bonkers72

Win 7 Premium 64 Bit
 
 

Yes......that was the first thing I tried. I'm getting the current ERRORS. Post # 1 & 5
My System SpecsSystem Spec
20 Mar 2016   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Bonkers,
Just been lookin at GBytes FAQ, looks like they got some USB probs with this board, suggest you speak to HP they might allready be looking at this.

Roy
My System SpecsSystem Spec
20 Mar 2016   #9
bonkers72

Win 7 Premium 64 Bit
 
 

Yea......I'm currently dealing with this issue on HP'S forums. We'll see what they can come up with.
My System SpecsSystem Spec
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 Printer driver won't install




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