New
#1
External HDD is no longer available
First ever post and yes I have a problem. I have read threads all over the place before coming across this one:
disk 1 is unknown, not initialized, unallocated
I will read it again if someone can confirm that somewhere in here is the way to solve my issue.
My Seagate 1TB USB 3.0 external hard disk drive is notrecognised by my computer. It is less than a couple of years old – no physical damage. I remember it being at about 10% of its capacity(mainly photographs and music files some of which it seems I have no backup elsewhere).
I tried the drive on my laptop machine as well and I got the message that it was installing drivers but this failed.
I have also followed all the troubleshooting advice on the Seagate UK website. I tried the contact page but it doesnot recognise the serial number on the back of the case so there is no way to contact anyone (how convenient).
When I plug my external HDD into my Windows 7 PC it seems to start up fine as I can feel the disc spinning. The blue light flashes and then comes on solid. When I unplug the HD the light goes off. If I try to restart the computer with the expansion drive in, it causes the computer to hang in the "shutting down" mode/screen.
It now shows in device manager simply as “disk drive” and all the volumes information is missing.
In disk management Disc 1 unknown not initialized
It has appeared (after a long wait)in safely eject as ASMT1053
Any help would be much appreciated,
Paul.