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Windows 7: Laptop keyboard and touchpad NOT working

27 Mar 2016   #1
PuterProbsLoL

Windows 7
 
 
Laptop keyboard and touchpad NOT working

Hey guy i have a alienware m17xR4 and ive been searching all day and cant find anyone with this problem. Everyone that has a simular problem it is either their keyboard or their mouse not working but i havent found anyone with both of them not working.

Anyway my keyboard is showing a code 19 (windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged)

And touchpad is saying code 10 (this device cannot start)


Thank you guys for your help.


My System SpecsSystem Spec
.
03 Apr 2016   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome Puter mate have you checked in the BIOS to see that both are enabled?

Then run these if you haven't already
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2

in safe mode if no go then

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Anti-Malware Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
My System SpecsSystem Spec
03 Apr 2016   #3
PuterProbsLoL

Windows 7
 
 

That worked thank you very much!
My System SpecsSystem Spec
.

03 Apr 2016   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

No probs mate just which worked though??
My System SpecsSystem Spec
03 Apr 2016   #5
PuterProbsLoL

Windows 7
 
 

Going to the bios i totally forgot to check that, i thimk my problem was that i just had and update for my computer im guessing that had something to do with it. But going to the bios screen was my solution didnt think it was that simple lol thanks again man. ����������
My System SpecsSystem Spec
03 Apr 2016   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

N worries mate
My System SpecsSystem Spec
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 Laptop keyboard and touchpad NOT working




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