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Windows 7: Pc does not wake after sleep mode with usb 3.0 hub connected

02 Apr 2016   #1
yannisg

win 7 64 bit
 
 
Pc does not wake after sleep mode with usb 3.0 hub connected

Win 7 64 bit, Gigabyte MB
With a USB 3.0 hub connected to a rear USB 3.0 port on MB.
When the PC goes to sleep it cannot be awaken or be started. The start button is lit. Normally when the PC is asleep the start button is not lit.
To start the PC I have to disconnect USB 3.0 hub, and do a forced shut down by pressing the start button for 5 sec.
I start anew the PC, get the screen with the different startup options, and select start windows normally. The PC will start w/o a problem.
If I do not disconnect the USB 3.0 hub the PC will not start.
This did not happen with a USB 2.0 hub to the same USB 3.0 port
Note that the USB 3.0 hub is new.

Any recommendations are appreciated.
YannisG


My System SpecsSystem Spec
.
02 Apr 2016   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Hi yannisg, welcome to the Forum.

It seems the new USB 3.0 hub is either faulty or is causing problems.

Is this hub self powered or does it rely on the the USB port for power. If it is relying on the USB port for power, then how may devices do you have plugged into the hub itself?.
My System SpecsSystem Spec
02 Apr 2016   #3
yannisg

win 7 64 bit
 
 

Thanks for yr reply.
The hub is self powered. It does the same thing whether a device is connected or not.
Other than the sleep-awake problem it performs well.
YannisG
My System SpecsSystem Spec
.

04 Apr 2016   #4
yannisg

win 7 64 bit
 
 

I discovered that when power is disconnected from the USB 3 hub there is no problem.
So most likely the hub is at fault.
YannisG
My System SpecsSystem Spec
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 Pc does not wake after sleep mode with usb 3.0 hub connected




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