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Windows 7: My HID devices are not listed

21 Apr 2016   #1
Josherbow

Windows 7 Pro 32 bit
 
 
My HID devices are not listed

I want to enable my laptop to wake with my HID compliant Logitech mouse but the power management tabs are missing so I ran "powercfg -devicequery wake_from_any" and was surprised to see that neither of my HID Logitech devices were listed. They both work perfectly in every other respect. Having read around the subject I thought that maybe the BIOS was to blame but when I looked there wasn't a power management option included in the Boot Menu. I have updated all of the drivers and check all of the USB Root Hubs and whilst they do have a power management tab the "allow this device to wake the computer" option is greyed out.

Any ideas anyone???

Thanks


My System SpecsSystem Spec
.
25 Apr 2016   #2
Ztruker

Windows 10 Pro X64
 
 

Mine show up in Device Manager. Do you see yours here?

My HID devices are not listed-hid-devices.jpg

and powercfg output:

Quote:
>powercfg -devicequery wake_from_any
Generic USB Hub
Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
Realtek High Definition Audio
USB Root Hub
USB Input Device
Microsoft Wi-Fi Direct Virtual Adapter
NVIDIA GeForce GTX 750
1x1 11b/g/n Wireless LAN PCI Express Half Mini Card Adapter
Microsoft® LifeCam HD-5001
Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26
Communications Port (COM2)
Intel(R) Management Engine Interface
HID-compliant mouse
PCI Express Root Port
High Definition Audio Controller
HID Keyboard Device
Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
USB Root Hub (001)
Realtek PCIe GBE Family Controller
Generic USB Hub (001)
PCI Express Root Port (001)
ACPI Power Button
Generic- Multi-Card USB Device
Generic USB Hub (002)
Generic- Compact Flash USB Device
USB Input Device (001)
Generic USB Hub (003)
USB Composite Device (001)
Microsoft LifeCam HD-5001
PCI Express Root Port (002)
USB Root Hub (xHCI)
PCI Express Root Port (003)
USB Mass Storage Device (007)


My System SpecsSystem Spec
25 Apr 2016   #3
Josherbow

Windows 7 Pro 32 bit
 
 

Thanks for your response Ztruker. The devices are listed in device manager and they work perfectly well, but neither has a 'Power Management' tab under 'Properties'. All the USB Root Hubs have a 'Power Management' tab but the 'enable device to wake from sleep' tick box is always greyed out. Neither of the USB HIDs appear when I run 'powercfg -devicequery wake_from_any' only thePS/2 devices appear.
My System SpecsSystem Spec
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25 Apr 2016   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

According to this Technet article,

Change Power Options for a Device

Quote:
The Power Management tab appears only for device drivers that support power option standards.
My System SpecsSystem Spec
25 Apr 2016   #5
Josherbow

Windows 7 Pro 32 bit
 
 

I can understand that, so that then begs two questions:
1. Is the correct driver available?
2. From where would I source the correct driver?

I have already used several different driver management utilities in addition to those provided by Microsoft and HP and every one tells me that I have the latest driver update, but obviously not necessarily the driver that I need.
My System SpecsSystem Spec
26 Apr 2016   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

Driver utilities are useless in my opinion, what Logitech mouse do you have and did you get the driver from Logitech?

I thought it might be a laptop thing but I checked mine and it has it on my laptop for my Logitech mouse.
My System SpecsSystem Spec
26 Apr 2016   #7
Josherbow

Windows 7 Pro 32 bit
 
 

The Logitech mouse is a M185 and I don't remember having an installation disk when I purchased it. I guess I can load down a driver from the net but I'm not sure about the installation process.
My System SpecsSystem Spec
26 Apr 2016   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by Josherbow View Post
The Logitech mouse is a M185 and I don't remember having an installation disk when I purchased it. I guess I can load down a driver from the net but I'm not sure about the installation process.
They don't have discs for their drivers, you can download them from their site though.

What I see for your mouse is the setpoint software, and a couple other customize software's.

It looks like that came with the little unifying receiver which doesn't need the setpoint software and usually installs the correct driver as soon as you plug it in.

If you want to see if installing the setpoint helps by giving you the power management tab, it's available here,

Wireless Mouse M185 - Logitech Support
My System SpecsSystem Spec
26 Apr 2016   #9
Josherbow

Windows 7 Pro 32 bit
 
 

Thanks Ztruker I'll give it a try and see what happens.
My System SpecsSystem Spec
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 My HID devices are not listed




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