USB ports no longer working

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  1. Posts : 78
    Windows 7 Home Premium 64 bit, Windows 10 64 bit
    Thread Starter
       #11

    The problem occurs with both wired and wireless mice, and all that I have are Logitech. I had a hub that I plugged into one of the USB ports, but everytime I plugged it in, the mouse (whichever one I was using) would stop working. I also have a USB external speaker--USB used for charging--and when I plug that into the second USB port, the mouse also stops working. So the problem seems to be the ports themselves, not the mice.

    I did the battery drain, and for the time being, everything seems to be working, at least for the last 24 hours. I tossed the hub since it was a pain in the butt anyway, I have the speaker plugged in so it can charge, but it won't charge (brand-new), so I'm not sure if I have a problem with the speaker or whether the USB port isn't doing its job.
      My Computer


  2. Posts : 4,466
    Windows 10 Education 64 bit
       #12

    If you open Device Manager, then go to Universal Serial Devices and right click USB Root Hub. There should be a Power Tab. In there it will show you the current being drawn by devices. It sounds like your USB ports may have been damaged or are failing? I'm not sure how to confirm it one way or the other though?
      My Computer


  3. Posts : 78
    Windows 7 Home Premium 64 bit, Windows 10 64 bit
    Thread Starter
       #13

    There are 6 USB Root Hubs listed. Snips attached, but I'm not really sure what this is telling me. I have 2 places to plug in, so I assume those are the USB Composite Devices.
    Attached Thumbnails Attached Thumbnails USB ports no longer working-hub-2.jpg   USB ports no longer working-hub-3.jpg   USB ports no longer working-hub-4.jpg   USB ports no longer working-hub-5.jpg   USB ports no longer working-hub-6.jpg  

    USB ports no longer working-hub-1.jpg  
      My Computer


  4. Posts : 4,466
    Windows 10 Education 64 bit
       #14

    If you saw one with a high current draw, it would be an issue, and tell you what device was overloading the USB ports. I'm not sure why you have so many listings with only 2 ports to plug into. Laptops will use some USB ports internally for things like the keyboard and trackpad. That's still a lot though? I only have two USB Hubs listed on this desktop PC? It has 10 USB ports total. I'm running out of ideas and things to check.
      My Computer


  5. Posts : 78
    Windows 7 Home Premium 64 bit, Windows 10 64 bit
    Thread Starter
       #15

    Since I never got back to anyone, I thought I'd just fill you all in. Apparently it was the particular device I was trying to use, an external XBOOM speaker. I even got a new one and it did the same thing. When I bought a different brand, the problem went away. Both the old and the new XBOOM speakers are completely nonfunctional, as if they completely shorted out inside.

    I'm not sure this is a resolution, since before the start of this thread the speaker was working just fine, but I'll mark it closed anyway, and thank you to everyone for your suggestions.
      My Computer


 
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