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Windows 7: Fingerprint reader turned on by itself after install of new software

24 Apr 2016   #1
rhondabo

Windows Home Premium 7 64
 
 
Fingerprint reader turned on by itself after install of new software

Ok this is just crazy, first I uninstalled CC Cleaner then I installed Speedfixtool and Avast for my daughter's virus protection and malwearbites then when I rebooted it asked me for a fingerprint!! This is not what she uses, she only uses a password! When I try to move the mouse, it will not move, when i attempt to type in the password, it will not type!! Please someone help me before she comes home and skins me alive, these were the ONLY things done to the computer, how can this happen??

This is a HP Pavillion DV7 running Windows 7Home Premium the bios is InsydelH20 so it cannot be disabled in bios unless you have some other idea....... HELP!!!!

If the bios was the other one which is more normal, I could disable it in there.... But it is of course the one that you can't disable it in...

I have never seen where installing software can do this at all!! Please HELP ME

Thanks in advance, I can only find people who WANT the reader, I do not and I need to be able to get her back on her computer, she is going to freak out!!


My System SpecsSystem Spec
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25 Apr 2016   #2
GEWB

Linux (Mint is primary) / XP, Win7 Home / Win7 Pro, Ultimate / Win8.1 / Win10 archived VM
 
 

You might start here and see what happens:

HP Notebook PCs - Computer Does not Start (Windows 7, Vista, XP) | HP® Customer Support

Regards,
GEWB
My System SpecsSystem Spec
25 Apr 2016   #3
rhondabo

Windows Home Premium 7 64
 
 

Thank you so much for trying to assist me, this does not work unfortunately. I was hoping that maybe someone could let me know is there a way to edit this out of the registry? Just a hunch, used to program DOS in the 80's I have the password to the computer so i can get into the admin part.

Thanks!

Rhonda
My System SpecsSystem Spec
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