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Windows 7: USB inop after software install/uninstall

29 Apr 2016   #11
golem

Windows 7 Ultimate 64
 
 

Yikes! I did find the Upper Filters key blank. Deleted the key and after reboot USB remained inop.

Now, for the oops part. Before finding out what your second option was I jumped the gun. Noticed I did have a restore point (last one in list) created at the time of initial install of VirtualBox. Hastily I decided there was little of importance modified since then (other than OS updates) so I ran the restore. Well, upon reboot she just hangs at black screen after loading bios.

I'm typing this from the other bootable partition of the same comp. I'll be MIA for a bit as I get this new "bump" sorted.


My System SpecsSystem Spec
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29 Apr 2016   #12
golem

Windows 7 Ultimate 64
 
 

Again, I really appreciate your help!

Ok, I'm back up and running with nary a hitch. System is restored back (or forward, we could say) to where it was 30 minutes ago. The only downside now is that I no longer have the at-time-of-VirtualBox-install restore point available as it seems to have been pushed off the list due to space constraints.

I just tested the USB ports again and can advise there is no change. Can also advise registry has not repopulated or added an UpperFilters key. LowerFilters data is as expected listing the two MS filters.
My System SpecsSystem Spec
29 Apr 2016   #13
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Well, that was a commendably quick recovery! And glad to try and help. I just hope this might ultimately resolve your problem.

So next we want to cleanup the registry entry that defines a stale lower filter for device class= Disk. Create the sys restore point again. Use regedit and navigate to
Code:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e967-e325-11ce-bfc1-08002be10318}
You can confirm you're at the right spot as this time you should see Class REG_SZ DiskDrive appear towards the top of the list of keys. You should also the LowerFilter key with value vidsflt53. Delete it. close regedit. reboot and retest. Any luck?
My System SpecsSystem Spec
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29 Apr 2016   #14
golem

Windows 7 Ultimate 64
 
 

Gave it a go but unfortunately still no luck.

I do want to verify -- You do mean to delete the value name listed in the value pane under the "name" column, not the actual key in the left pane, correct?

Having deleted the value names (corresponding to your replies) I can advise they have not repopulated even after rebooting and attempting to mount USB HDD's. Is that to be expected?

It is verified that USB flash drives and card readers do still operate properly when plugged into the same ports.

Attached is a snip showing the mounted but non functioning USB HDD drive as displayed in Disk Management after performing a "rescan". That particular drive is 70% full and mounts properly on the same computer (different bootable partition) and other comps.

Hope it's not looking dire.
.


Attached Thumbnails
USB inop after software install/uninstall-comp_mgmt.png  
My System SpecsSystem Spec
30 Apr 2016   #15
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Quote:
I do want to verify -- You do mean to delete the value name listed in the value pane under the "name" column, not the actual key in the left pane, correct?
Yes. You're correct. I was lax in my use of terminology. We were deleting values (where the registry value is a name/data pair) You got it right!

Try this also. See How to Cleanup and Remove old USB Mass Storage Drivers
My System SpecsSystem Spec
01 May 2016   #16
golem

Windows 7 Ultimate 64
 
 

Thanks for sticking around!

Have to say I got excited when I spied how many devices were removed via DriveCleanup but sadly, after rebooting, once again access to these USB HDD's remains inop. I tried first with just the default MS drivers then installed the MB-specific Intel and ASMedia drivers but to no avail. USB flash drives and card readers do still work.

One observation I forgot all about was the fact my 3.5" removable bay(s) are also inop. For some reason I was thinking they were tapped to onboard USB ports but now that I think of it they're SATA. This now really has me befuddled. Just like the USB HDD's these removable bays do work from the other bootable partition of the same computer. In a few minutes, just for kicks, I'll swap the SATA connection with one of the internal drives.


Attached Images
USB inop after software install/uninstall-driveclean_01.png 
My System SpecsSystem Spec
01 May 2016   #17
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Hmm.. Is there a reason automount is disabled? Open an elevated command prompt
> Type diskpart
> Type automount enable
> Type exit

/* EDIT */
Let's also check how your hdd is connected. Open Device Manager. Click View->Devices by Connection to see how your devices connect to one another. Expand ACPI PC and then ACPI System. You should now see the PCI bus. Expand it too. Expand your USB controllers and drill down to find the USB HD in question. (It will likely be connected to a USB 3.0 or a 2.0 "Enhanced" Controller.

It should be connected under a USB controller. We want to make sure it's not connected to a virtual or software enumerated bus (those would not be under the PCI bus hierarchy). Connection via a virtual of software enumerated bus could indicate a leftover from your Virtual Box installation

In my snapshot below you can see i have a USB 3.0 flash drive that connects via a USB 2.0 controller (no USB 3 on that particular computer)


Attached Thumbnails
USB inop after software install/uninstall-2016-05-01_192819.jpg  
My System SpecsSystem Spec
02 May 2016   #18
golem

Windows 7 Ultimate 64
 
 

By George (err ComputerGeek), I think you've got it!

It was enabling AutoMount that looks to have gotten it back on track. Just checked all USB and removable HDD ports -- Each perform as intended.

When you pointed out the lack of AutoMount support (as noted by DriveCleanup) I quickly assumed it would have no effect since it seems to state its application being for "fixed" disks. I do have multiple fixed disks, both HDD & SSD, and none have been offline or requiring to be placed back online via Disk Management. Interesting.

This failure coincided with the install of VirtualBox but interestingly after over a week of scouring the internet for similar situations I could find non nor could I elicit any replies from VB specific forums. Must be that special one in a million case or I simply experienced an unlucky coincidence of timing.

Anyhow, THANKS ever so much for your dogged persistence in helping to get this solved. I worked on it for quite some time and was pretty much tapped out. You've brought convenience back to my comp time.

Just for 'its & grins I've attached a snap of Comp Mgmt to show where the drive is now loaded post AutoMount enable. In addition, I ran DriveCleanup again and it can be seen there is no longer an AutoMount warning!
.


Attached Images
USB inop after software install/uninstall-dev_man_02.png USB inop after software install/uninstall-driveclean_02.png 
My System SpecsSystem Spec
02 May 2016   #19
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Woohooo! You're most welcome.

Glad we figured it out. I was running out of ideas of things to check and do!
My System SpecsSystem Spec
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