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Windows 7: USB inop after software install/uninstall

29 Apr 2016   #1
golem

Windows 7 Ultimate 64
 
 
USB inop after software install/uninstall

I posted this here previously but it was transferred to the "virtualization" sub-forum -- I fully understood the reasoning. Since I've now removed VirtualBox and reinstalled all USB related drivers I'm hoping to get some feedback from this sub-forum.

As intimated -- I had installed VirtualBox and from that point on was unable to access USB HDD's while I could access USB flash drives and card readers. After exhausting what looked to be all options (uninstalling/reinstalling all USB drivers and making sure BIOS was configured correctly) I simply uninstalled VirtualBox. Subsequent to this I still had no USB HD access. I again uninstalled and reinstalled USB drivers along with Intel Management Engine Interface but USB remains inop for HD access.

I should clarify that the drives do mount but display as non-initalized in both the Computer Management console and eject tree in the tray (as expected, not visible in explorer). USB flash drives and card readers remain readable. The USB HDD's work fine in both the other bootable partition of the same computer along with any other computer so this should rule out a hardware fault.

Any ideas as to what else I might be able to check? All insight appreciated.


My System SpecsSystem Spec
.
29 Apr 2016   #2
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Download and run Filter Load Order tool. Run the executable. Select any Disk, hit the Clipboard button in the tool, paste the result into your next post
My System SpecsSystem Spec
29 Apr 2016   #3
golem

Windows 7 Ultimate 64
 
 

Appreciate your interest!

Code:
  Upper Class Filter:  snapman
  Upper Class Filter:  PartMgr
  Device Object:  INTEL SSDSC2CT180A3 ATA Device
  Lower Class Filter:  vidsflt53

  Driver Name:  snapman.sys
  File Location:  c:\windows\system32\drivers
  File Description:  Acronis Snapshot API
  File Version:  3.12 build 603 [3.12.0.603]
  Product Name:  Acronis Snapshot API
  Product Version:  3.12 build 603 [3.12.0.603]
  Company Name:  Acronis

  Driver Name:  partmgr.sys
  File Location:  c:\windows\system32\drivers
  File Description:  Partition Management Driver
  File Version:  6.1.7600.16385 (win7_rtm.090713-1255) [6.1.7601.17796]
  Product Name:  Microsoft® Windows® Operating System
  Product Version:  6.1.7600.16385 [6.1.7601.17796]
  Company Name:  Microsoft Corporation
My System SpecsSystem Spec
.

29 Apr 2016   #4
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Do you still have Acronis installed? Or had you performed any change like an Acronis upgrade?

/* EDIT */
Did you paste everything from the clipboard??? It looks like some info is missing. Or try again and paste into notepad. Do you see more then is displayed in your last post? If yes, please paste all the info
My System SpecsSystem Spec
29 Apr 2016   #5
golem

Windows 7 Ultimate 64
 
 

Acronis was installed at time of build to facilitate initial disk imaging. Really have not used or modified it since -- Been more than a couple years.
My System SpecsSystem Spec
29 Apr 2016   #6
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Run the filter order tool again. and paste again. It doesn't look to me like the full report I'd expect

Let's also check filters on a couple other devices but will have to do this by hand. Select any USB controller, right click Properties->Details tab. Carefully look through the list to see if any Class Upper Filters or Class Lower Filters is listed. If yes, select it and then copy past the info that's displayed.

Now look in Device Manager again and select any Generic volume that appears under Storage Volumes. Repeat the process and to look for and report info if any class upper or lower filters appear.

/* EDIT */
Forgot to a attach a pic of what you're looking for - may be helpful


Attached Images
USB inop after software install/uninstall-filters.jpg 
My System SpecsSystem Spec
29 Apr 2016   #7
golem

Windows 7 Ultimate 64
 
 

Ran the filter order tool again on two different drives. Closed and re-launched the exe between snaps to assure refresh.

Code:
----------------------------------------------------
Filter Driver Load Order     http://www.bustrace.com
----------------------------------------------------

  Upper Class Filter:  snapman
  Upper Class Filter:  PartMgr
       Device Object:  WDC WD20EARX-008FB0 ATA Device
  Lower Class Filter:  vidsflt53

         Driver Name:  snapman.sys
       File Location:  c:\windows\system32\drivers
    File Description:  Acronis Snapshot API
        File Version:  3.12 build 603 [3.12.0.603]
        Product Name:  Acronis Snapshot API
     Product Version:  3.12 build 603 [3.12.0.603]
        Company Name:  Acronis

         Driver Name:  partmgr.sys
       File Location:  c:\windows\system32\drivers
    File Description:  Partition Management Driver
        File Version:  6.1.7600.16385 (win7_rtm.090713-1255) [6.1.7601.17796]
        Product Name:  Microsoft® Windows® Operating System
     Product Version:  6.1.7600.16385 [6.1.7601.17796]
        Company Name:  Microsoft Corporation

----------------------------------------------------
Filter Driver Load Order     http://www.bustrace.com
----------------------------------------------------

  Upper Class Filter:  snapman
  Upper Class Filter:  PartMgr
       Device Object:  SPCC Solid State Disk ATA Device
  Lower Class Filter:  vidsflt53

         Driver Name:  snapman.sys
       File Location:  c:\windows\system32\drivers
    File Description:  Acronis Snapshot API
        File Version:  3.12 build 603 [3.12.0.603]
        Product Name:  Acronis Snapshot API
     Product Version:  3.12 build 603 [3.12.0.603]
        Company Name:  Acronis

         Driver Name:  partmgr.sys
       File Location:  c:\windows\system32\drivers
    File Description:  Partition Management Driver
        File Version:  6.1.7600.16385 (win7_rtm.090713-1255) [6.1.7601.17796]
        Product Name:  Microsoft® Windows® Operating System
     Product Version:  6.1.7600.16385 [6.1.7601.17796]
        Company Name:  Microsoft Corporation
.

Checked all USB controllers. None displayed any "Class Upper" or "Class Lower" filters. Additionally, Device Manager lists no Storage Volumes. Should I be looking within a sub?
.


Attached Images
USB inop after software install/uninstall-usb_details.gif USB inop after software install/uninstall-usb_cons.png USB inop after software install/uninstall-dev_man.png 
My System SpecsSystem Spec
29 Apr 2016   #8
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

My bad! (Twice!)

1. In order to see Storage Volumes in Device Manager, you first need click View->Show hidden devices. But no need to follow up and do so

2. I see a problem. (It's been toooo long since i used the Filter Load Order tool!) Now i know why i thought the report looks incomplete. It looks incomplete because there's a problem with your Acronis installation.
Code:
----------------------------------------------------
Filter Driver Load Order     http://www.bustrace.com
----------------------------------------------------

  Upper Class Filter:  snapman
  Upper Class Filter:  PartMgr
       Device Object:  WDC WD20EARX-008FB0 ATA Device
  Lower Class Filter:  vidsflt53
That lower filter vidsflt53 is an Acronis filter. Your report indicates it's defined in the registry but the filter file isn't found on disk (I wasn't seeing a file description. THAT is why your report looked incomplete).

Bad driver filters can be a reason for type of problem you describe. I suggest you uninstall Acronis. Run the filter order tool again to assure both snapman and vidsflt53 are no longer listed at the beginning of the report. Check your disk problem again
My System SpecsSystem Spec
29 Apr 2016   #9
golem

Windows 7 Ultimate 64
 
 

It's the end of the week...we're both probably just a bit on the weary side. ;-)

Removed Acronis True Image WD Edition then rebooted. Ran Filter Order Tool and as you can see the "vidsflt53" remains. I also tried to access a couple USB HDD's to no avail. They do mount but are not available.

Code:
----------------------------------------------------
Filter Driver Load Order     http://www.bustrace.com
----------------------------------------------------

  Upper Class Filter:  PartMgr
       Device Object:  INTEL SSDSC2CT180A3 ATA Device
  Lower Class Filter:  vidsflt53

         Driver Name:  partmgr.sys
       File Location:  c:\windows\system32\drivers
    File Description:  Partition Management Driver
        File Version:  6.1.7600.16385 (win7_rtm.090713-1255) [6.1.7601.17796]
        Product Name:  Microsoft® Windows® Operating System
     Product Version:  6.1.7600.16385 [6.1.7601.17796]
        Company Name:  Microsoft Corporation


----------------------------------------------------
Filter Driver Load Order     http://www.bustrace.com
----------------------------------------------------

  Upper Class Filter:  PartMgr
       Device Object:  SPCC Solid State Disk ATA Device
  Lower Class Filter:  vidsflt53

         Driver Name:  partmgr.sys
       File Location:  c:\windows\system32\drivers
    File Description:  Partition Management Driver
        File Version:  6.1.7600.16385 (win7_rtm.090713-1255) [6.1.7601.17796]
        Product Name:  Microsoft® Windows® Operating System
     Product Version:  6.1.7600.16385 [6.1.7601.17796]
        Company Name:  Microsoft Corporation
I did check for the Upper/Lower Filters. There are a number of generic storage volumes and they all list Upper and Lower filter categories. The Uppers displayed no contents while all Lowers viewed as follows:


Attached Images
USB inop after software install/uninstall-gen_vol_filt.gif 
My System SpecsSystem Spec
29 Apr 2016   #10
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Those storage volume filters fvevol and rdyboost are both Microsoft filters. Microsoft filters are never the problem. That leaves us with two things to cleanup. We'll do one at a time. Hopefully, one or the other will prove to be the cause of your problem.

We'll fix Storage Volume first. We need edit the registry. First create a system restore point and a registry backup (just to be cautious). From an admin command prompt, type regedit. Carefully navigate to
Code:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}
If you're at the right spot you should see Storage Volumes listed as shown below.

Based on info from last post, I also expect you should see see an Upper Filters key whose Data value is blank (i.e. no data value listed)

Is that what you see? Only if data value is indeed blank, delete the Upper Filters key. Reboot and retest your problem


Attached Images
USB inop after software install/uninstall-2016-04-29_190027.jpg 
My System SpecsSystem Spec
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