Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: PC Freezes then HDD makes clicking sounds.

09 May 2016   #11
townsbg

Windows 7 pro 64-bit
 
 

I doubt that it is heat and I'm glad that the diagnostic checks passed however it sounds like your psu is bad. If I where you I would just go ahead and replace it. You keep having hard drives fail and that is the most likely reason.


My System SpecsSystem Spec
.
09 May 2016   #12
alphaniner

Windows 7 Professional x64, Arch Linux
 
 

DLG would have informed you if the drive had ever recorded excessive temps, so that's definitely out. That said, ambient temps aren't all that matters. Depending on the model and usage, direct airflow can be necessary. If I were you I'd check the relevant SMART attribute to see how close (or not) the drive got to the threshold. Just FYI.
My System SpecsSystem Spec
09 May 2016   #13
Devadip

Windows 7 Home Premium 64bit.
 
 

I managed to get the S.M.A.R.T. status of my HDD, but I'm not sure what the temperature numbers mean. How come the "worst" temp seems to be lower than the "current" one? It must be an arbitrary value refering to an actual temperature reading but I can't get any more information.

Also, there is no record under "threshold". From my point of view, everything seems fine.

Is it possible that my PSU is not supplying enough power to the system? I would be very suprised if it were the case though. I have a 750W PSU and my GPU only needs a 500W PSU. I have an SSD and HDD drive and I added a Molex fan + upgrades my rear exhaust fan for a 120mm.


Attached Thumbnails
PC Freezes then HDD makes clicking sounds.-disk-info.png  
My System SpecsSystem Spec
.

09 May 2016   #14
alphaniner

Windows 7 Professional x64, Arch Linux
 
 

SMART attributes work differently to what you'd expect. Higher is better. Values "decrease with/towards failure" and if an attribute reaches its threshold* the device is considered failed. Some values (such as "Reallocated Sectors Count") will only decrease, others like Temp and "Spin-Up Time" can go up and down.

I thought Temperature would have a non-zero threshold, clearly I was mistaken. Now that I think about it, the only time I've seen a past over-temp condition reported was with the Seagate utility when testing a Seagate drive. :/

* I believe only non-zero thresholds are meaningful.
My System SpecsSystem Spec
09 May 2016   #15
Devadip

Windows 7 Home Premium 64bit.
 
 

As you can see, my HDD was replaced about 156 days ago. It's kinda new. What do you think of my temperature readings?

If everything is fine, it must be my PSU. I've never been so unlucky with hardware failures since I bought this PC... I had an HDD back when I was at high school about 7 years ago and it died last year. With my actual PC, I lost 3 disks in 4 years. At this point, it can't be bad luck lol.

Are there any more tests I can run on my HDD?
My System SpecsSystem Spec
09 May 2016   #16
alphaniner

Windows 7 Professional x64, Arch Linux
 
 

Current temp is absolutely nothing to worry about. But I'm not sure how to interpret the "Worst" value. I think it works like this: Current value of 115 = 35, and each decrease in SMART value corresponds to a one degree increase in temp, so the "Worst" value would be 35 + (115 - 99) or 51. The spec sheet indicates Environmental tolerance of 0-60 so again there's nothing to worry about.

One thing about WD Greens, there was a big scandal a while back about them failing prematurely due to excessive spin-down. Notice the "Power Cycle Count" is 998 but the "Power-off Retract Count" is 130592 (from hex 1FE20). This would also account for the clicking you hear. I remember WD released a tool to modify the behaviour, google "wd idle".
My System SpecsSystem Spec
09 May 2016   #17
Devadip

Windows 7 Home Premium 64bit.
 
 

I think you found the problem! Some WD Cavillar users are noticing symptoms of "excessive load cycles". Brian Beeler from the storage review website is talking about a side effect of excessive load cycles resulting in "a small delay added into a data retrieval command as the head hones in on its intended spot". It's exactly what happens when I open an app or a folder once in a while.

I'm not sure if "WDIDLE3" is compatible with my HDD though. They list a couple of products on the Storage Review website, but they do not mention if It's safe to use on a WD20EZRX product...
My System SpecsSystem Spec
09 May 2016   #18
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

If you think your PSU is an issue, replace it before you destroy any more drives.

You don`t list what you have, but I recommend getting an EVGA PSU, no lower then 750 watts.

EVGA - Products - EVGA SuperNOVA 750 P2 Power Supply - 220-P2-0750-X1

EVGA - Products - Power Supplies
My System SpecsSystem Spec
09 May 2016   #19
Devadip

Windows 7 Home Premium 64bit.
 
 

@AddRam I'm pretty sure I have a load cycle problem. All the HDDs I had were WD Cavillar. I believe the stalling heads problem on the WD drives I had reduced their lifespan. I have no way of testing my current PSU and I'm not planning on upgrading anything for now unless it's needed.

I can modify the HDD firmware with a specific tool. It'll probably fix my problem. I would change my PSU, but I'm not even sure if it's failing. Also, I don't have a multimeter and I've never tested a PSU before.
My System SpecsSystem Spec
09 May 2016   #20
alphaniner

Windows 7 Professional x64, Arch Linux
 
 

WD Caviar has been around since the 90s or earlier, and is presently composed of the Green, Blue, and Black lines.* AFAIK only the Green line had this issue. Point being, the fact your previous drives were Caviar doesn't mean much on its own.

I would really expect a bad PSU to have other symptoms, but it can't be completely ruled out. If you're not prepared to replace it right away, backup vital data regularly (granted, you should be doing that anyway) and keep an eye out for good deals. Keep that up for at least a while even after you apply the fix.

* At least that was the case until recently; based on their webpage, it looks like they may have discontinued the Greens...
My System SpecsSystem Spec
Reply

 PC Freezes then HDD makes clicking sounds.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
External HDD, hearing some subtle clicking sounds
Hey guys, I'm having a problem with my external HDD, just happened today, after I plugged it in, a dialog appeared saying "Do you want to scan and fix ,<insert drive name and letter here>", I clicked the option below which is continue unscanned if I can remember and because I was just gonna add a...
Hardware & Devices
Computer freezes and makes beeping sounds no BSOD
Just built a new pc last week. Reinstalled windows this past weekend due to the computer freezing and locking up. The PC will be running fine and then all the sudden it starts to get extremely laggy and then the mouse cursor freezes, no keyboard shortcuts work and task manager won't open on . I am...
BSOD Help and Support
Swirl and Clicking sounds
Hey all! Just wondering if anyone can tell me, or know what this is. My computer every now and then makes a swirling sound and right after there's a clicking sound which usually happen when you access the recycling bin or the curtain drive in my computer. I have even noticed these sound happen...
General Discussion
Listen to what a dying HDD sounds like - most common makes!!!
If your hard drive makes noises like these and you are still able to access your files - backup immediately. Failing hard drive sounds - Datacent.com - Datacent
Hardware & Devices
Hard drive makes clicking noise
Recently my Toshiba Portable hard drive has been making a clicking noise when I plug it in in intervals of 1 seconds. Does that mean its failing (PS: Its only 2 months old)
Hardware & Devices
Win7 makes nasty enoying sounds
No i'm not joking I think I've changed somewhat on my configuration but can not find it back. On every disk access a disk(vribation) sound is created. and a high pitch if it is continious access.... Searching for a disk in trouble, I found I could kill the problem muting the speaker ...
Sound & Audio


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:55.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App