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Windows 7: Brand New WD Passport Ultra 3TB No Unlock Prompt/Unallocated !

29 Jun 2016   #1
warpdrive

Windows 7 Ultimate (64 bit) / Windows 7 Enterprise (64 bit)
 
 
Brand New WD Passport Ultra 3TB No Unlock Prompt/Unallocated !

Hello folks,

I am new here and just joined the community. I need help regarding my brand new My Passport Ultra 3TB drive which I got a week back and I am facing a problem with it. Actually I got it in my home country before flying to another one for work and copied all the data into this drive from my home laptop (Windows 7 Ultimate 64 bit) and encrypted it using the WD Security.

Now, in the host country, when I connect the drive to my work laptop (Windows 7 Enterprise 64 bit), it detects the drive (installed all the drivers, shows up in the device manager and also in the disk management as fully unallocated 2.7TB) but I don't get any unlock prompt to put my password in to get it unlocked. It doesn't show up at all under My Computer or anywhere, basically nothing happens and it just keeps sitting there. I have read some old threads here about some similar issues and I think they call it "uninitialized" and people got excellent advice from the experts here.

Here's the screenshot of the disk-management screen:

Brand New WD Passport Ultra 3TB No Unlock Prompt/Unallocated !-my-passport-ultra-3tb.jpg

Please note that I have tried to connect the drive to other laptops (all Windows 7 64 bit) as well with the same result.

On WD Security software I only get the "Set Security" option for this new drive which is strange because it already has the password/security set up and it should give the unlock prompt and ask the password instead of the "Set Security" dialogue. I once tried to type in the the same password for new set security thing and pressed "secure my drive" to see what happens (I didn't do it at first in the fear that it would erase the data and afterwards did it anyways). It then said that the drive is secure now but still nothing happened so I just removed the protection while the drive was still connected. From this exercise and the behavior of the drive from the start I got the notion that the security (encryption) hasn't actually been working as such or something. I am not sure what's happening.

Inside the WD Smartware the drive shows up as unallocated and there's a small red cross sign on the drive icon and a right click over it simply reveals one option only which is "safely remove the drive" and that's it.

Also, I am unable to enable the WD Virtual CD utility for this drive. Nothing pops up when I connect it to one of the USB ports of my laptop. I have tried downloading Virtual CD manager from the WD website and it keeps saying that "connect a WD Smartware drive to continue, then press Rescan" so no detect there.

Have consulted the WD community and their L2 support without any significant reply beyond the standard messages. No help at all there.

I landed here today by chance googling again for my problem and have read a good deal of threads on similar issues. The only dissimilarity is that I had my drive encrypted and I am not sure if all the steps listed here will work in my case or not. Based on the expert advice given here, I downloaded and installed MiniTool Partition Wizard Free and got the Partition Recovery started but as I am writing this, it's almost been 31 hours since I started the Recovery and it has only completed 2%! Looking at the progress and the number of sectors I can tell that it's not stuck and the sectors are progressing but at an unbelievably slow rate. I don't want to cancel the scan as I want a result and don't want impatience to take me over. Total 5860466688 sectors and 2% done so far ! Is it normal is something wrong here ?

Had to put up the screenshot from the PW window but strangely enough, PW has now been minimized after I pressed the "show desktop" button in the lower right corner an hour back and it's not coming back up (that's another mission now ) but the drive's LED been blinking and platters moving. No unexpected sound. By the way I checked and the start of the drive in the PW says 128MB Basic GPT and the rest of the 2.7TB box is unallocated. I will wait for it until I get up tomorrow morning and will see if it shows up in which case I will send the screenshot from PW.

The drive has all my important data and I can't afford to lose that or mess up with it, not at this stage at least. All work and documents in there The drive is in warranty of course being a brand new one but I can't replace it until I go back and retrieving the data here is very important.

I hope I have explained my problem in as much detail as possible and so I expect the kind seniors of the forum to support me on this.

Thank you very much.


R/Faisal` .




My System SpecsSystem Spec
.
30 Jun 2016   #2
warpdrive

Windows 7 Ultimate (64 bit) / Windows 7 Enterprise (64 bit)
 
 

So, I have been trying to get the PW window back up but it's not for some damn reason. I managed to get a screenshot of it by keeping the cursor on its window in the taskbar. Please have a look below. It's still at 2% and a total of ~40 hours have passed since I started this scan. Not sure what to do. Can't tell if it's even progressing or not. And if I want to cancel the scan now, I will have to reboot the laptop since the PW is not accessible and not coming back up

Brand New WD Passport Ultra 3TB No Unlock Prompt/Unallocated !-pw-3-tb.jpg


R/Faisal` .


My System SpecsSystem Spec
30 Jun 2016   #3
warpdrive

Windows 7 Ultimate (64 bit) / Windows 7 Enterprise (64 bit)
 
 

Ok, so I somehow managed to get PW back up and here's the scenario right now. Still at 2% but progressing but excruciatingly slow and frequently showing the message "not responding" but it's running, I can tell that. Not sure how successful will it be in the end if it really completes the scan in my lifetime Brand New WD Passport Ultra 3TB No Unlock Prompt/Unallocated !

Will some kind expert soul take notice of my sad thread ? Brand New WD Passport Ultra 3TB No Unlock Prompt/Unallocated !




R/Faisal` .
My System SpecsSystem Spec
.

01 Jul 2016   #4
warpdrive

Windows 7 Ultimate (64 bit) / Windows 7 Enterprise (64 bit)
 
 

Ok, an update: The partition recovery quick scan has finally been just completed (took almost 3.5 days) and it didn't find any partitions for me. Attaching the screenshot below.



I have started the full scan now. God knows how much of a time this is gonna take, I am suspecting at least a week! Not sure if it's even worth it.

Will anybody have a look here and suggest me how to proceed ? I was hoping to get better response on this forum but it seems I was wrong 😢



R/Faisal` .
My System SpecsSystem Spec
01 Jul 2016   #5
RolandJS

Windows 7 Professional 64-bit
 
 

It's my impression that the WD Passport xyz HDs have onboard encryption, password or no password. If this HD has not been altered via any form of Initialize, you probably will need to put it back into your home laptop, copy off all data folders/files onto a plain-jane NTFS external media [or a usb stick]. What you're going through is one of several reasons I immediately format over any/all software encryption utilities, or, I return for refund any ext device that uses on-board circuit-board encryption.
My System SpecsSystem Spec
01 Jul 2016   #6
warpdrive

Windows 7 Ultimate (64 bit) / Windows 7 Enterprise (64 bit)
 
 

Hi Roland, thanks for replying. I didn't get your point, "if this HD was not altered via any form of Initialize ...". What do you exactly mean by "not altered via any form of Initialize"?

Is there any way I could get my data from this HD while I am sitting away from home and can't connect it to my home laptop and can't return it either ?

Faisal` .

My System SpecsSystem Spec
01 Jul 2016   #7
RolandJS

Windows 7 Professional 64-bit
 
 

While I was typing that, had to keep the two cats from running outside and running amok.
What I meant was: as long as the WD is not initialized or formatted, the contents' pointers and the contents will be not over-written. I can't prove it, however, I'm thinking initialization at the very least clears out the pointers to the contents. Do you remember the old days of FAT16's, FAT32's, File Allocation Table and Directory? Well, NTFS has something similar.

Concerning present situation: While I do not know how you can recover contents of WD using the work computer, I am hoping the WD reconnected to the home computer [in its original way] will "unlock the door" and let you access the contents, ie your data folders and files.
My System SpecsSystem Spec
01 Jul 2016   #8
jumanji

Windows 7 Home Premium 32 bit
 
 

Hi warpdrive,

Are you following the correct procedure to unlock your drive?

See page 38 "Unlocking the Drive with the WD Drive Unlock Utility" of this Smartware User Manual http://www.wdc.com/wdproducts/librar...779-705057.pdf

Another question I would like to ask you: Immediately after you password protected your drive, did you plug your WD Drive on another PC ( without Smatware on it) and check whether you can access your drive as per the above outlined procedure to confirm that everything works fine? ( I would have done that before carrying the drive to another distant location where I would be plugging it in into another PC. )
My System SpecsSystem Spec
15 Jul 2016   #9
warpdrive

Windows 7 Ultimate (64 bit) / Windows 7 Enterprise (64 bit)
 
 

Hello Jumanji sir,

Thanks for the reply. Sorry, I got stuck in work and couldn't get back. Actually the same night I tried to recover data using Power Data Recovery taking your advice from a very old thread while I was searching for help. PDR successfully recovered everything and that resolved it for me for the most part. From what I can tell from my limited knowledge, the drive seems to be fine, only locked or something. I am going back home in a few days on a break and will try to erase/wash the drive away on the same home laptop. Hopefully it will get back to normal orherwise I will try to get it replaced.

I want to thank you again for your awesome guidance to everyone on this forum, which has saved countless people from losing their nights' sleep over the fear of losing their valuable data away.

R/Faisal` .

My System SpecsSystem Spec
16 Jul 2016   #10
jumanji

Windows 7 Home Premium 32 bit
 
 

Thank you for the compliments. Good Luck.
My System SpecsSystem Spec
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 Brand New WD Passport Ultra 3TB No Unlock Prompt/Unallocated !




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