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Windows 7: I have a problem with a wireless keyboard and mouse

01 Jul 2016   #1
reble

windows 7 home premium 32 bit
 
 
I have a problem with a wireless keyboard and mouse

I have a HP Presario C700 laptop, OS Win 7 Home 32bit. I have been running a wireless Ihome full keyboard with side number pad and mouse for a little under a year. The wireless keyboard and mouse did worked fine. Then one day the wireless mouse stopped working. The wireless keyboard keep on working. I though the mouse died. So I was running an other wireless mouse (mouse only) and the laptop's built in keyboard until I got my next pay check.
Today I got a new (same model) wireless keyboard and mouse combo. This new keyboard and mouse are doing the same thing. The keyboard works but the mouse doesn't work. I unplugged the USB receiver and plugged the USB receiver into a dif laptop and both the keyboard and mouse work in the other laptop. Why is the wireless mouse that is pared up with the wireless keyboard not working in the Presario C700 laptop?
I need to fix this asap. There are certain prog's that won't run without the extended keyboard and number pad. How do I fix this? There must be a cliche somewere in the operating system.

Steve


My System SpecsSystem Spec
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01 Jul 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Steve,
open device manager, do you have any marked with either a small black down arrow or an !
if so post a screenshot.

Roy
My System SpecsSystem Spec
02 Jul 2016   #3
reble

windows 7 home premium 32 bit
 
 
re: I have a problem with a wireless keyboard and mouse

There isn't any down little black arrows and yellow !'s. But under other devices there is 2 small ? question marks. What it means, I don't know. I have never seen a question mark pop up like that before.

Steve



Quote   Quote: Originally Posted by torchwood View Post
Hi Steve,
open device manager, do you have any marked with either a small black down arrow or an !
if so post a screenshot.

Roy


Attached Thumbnails
I have a problem with a wireless keyboard and mouse-device-manager.jpg  
My System SpecsSystem Spec
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02 Jul 2016   #4
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Did you install new batteries ? Did you turn the mouse on, it has a switch on the bottom.
My System SpecsSystem Spec
02 Jul 2016   #5
reble

windows 7 home premium 32 bit
 
 
re: I have a problem with a wireless keyboard and mouse

Yes to both. This keyboard and mouse is brand new out of the box and works just fine in the other laptop.

Steve

Quote   Quote: Originally Posted by AddRAM View Post
Did you install new batteries ? Did you turn the mouse on, it has a switch on the bottom.
My System SpecsSystem Spec
02 Jul 2016   #6
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

No drivers are installed, if those indeed are the items in your snips.

PLug them back into the other PC where they work, open those same 2 dialog boxes, what do THEY say under Device Status ?
My System SpecsSystem Spec
03 Jul 2016   #7
reble

windows 7 home premium 32 bit
 
 
re: I have a problem with a wireless keyboard and mouse

Here are the pictures from the HP Presario CQ56 device manager. There is no "other unknown devices" listed in the CQ56's device manager. By the way I picked up the CQ56 laptop cheap, for a song and a dance. It has a problem with the dc power jack were the ac power pack plugs in. Battery is good. I just have to put tape on the plug to hold the plug in the right spot to make contact. I am going to have to do a bit of jarry rigging until I can order a new power jack on Ebay from my Aug SSDI check.

Quote   Quote: Originally Posted by AddRAM View Post
No drivers are installed, if those indeed are the items in your snips.

PLug them back into the other PC where they work, open those same 2 dialog boxes, what do THEY say under Device Status ?


Attached Thumbnails
I have a problem with a wireless keyboard and mouse-mouse-keyboard1.jpg   I have a problem with a wireless keyboard and mouse-mouse-keyboard2.jpg  
My System SpecsSystem Spec
03 Jul 2016   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Thats your baby.
Download the drivers to your desktop (extract as its a zip file).
Drivers ? Synaptics
Then open device manger update driver >> let me choose >> point to driver in extracted folder.

Roy
My System SpecsSystem Spec
03 Jul 2016   #9
reble

windows 7 home premium 32 bit
 
 
re: I have a problem with a wireless keyboard and mouse

Roy which set of drivers? the "HID compliant mouse" or the "synaptic ps/2 touchpad? How can a wireless mouse and ganged keyboard be a touchpad?

Steve

Quote   Quote: Originally Posted by torchwood View Post
Thats your baby.
Download the drivers to your desktop (extract as its a zip file).
Drivers ? Synaptics
Then open device manger update driver >> let me choose >> point to driver in extracted folder.

Roy
My System SpecsSystem Spec
04 Jul 2016   #10
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Open up the same windows you did in message #3 where it said "No Drivers are Installed for this Device". Click on the tab "Driver". You will then see a button "Update Drivers". Click that and it will download the driver for you. Let us know if it works.
My System SpecsSystem Spec
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