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Windows 7: Forget/remove unpaired Bluetooth device WDM shows BT Peripheral Device

12 Jul 2016   #1
scheming

Windows 7 Professional x64
 
 
Forget/remove unpaired Bluetooth device WDM shows BT Peripheral Device

I paired Microsoft Designer Bluetooth Keyboard and Mouse to my Windows 7 Professional x64 HP ZBook 14 which is connected to my company's corporate domain. Everything worked beautifully until they had to re-image my PC to resolve a disk encryption issue. That issue is resolved, but I have had bad luck getting my keyboard and mouse to pair and remain connected ever since. However, that's not even the problem now. After troubleshooting my Bluetooth issues by installing different driver versions, pairing and un-pairing my keyboard and mouse, changing settings in Bluetooth Support Service and more, I now have two Bluetooth Peripheral devices that always appear in Device Manager. I believe these are remnants of previously paired devices, but I can not get rid of them no matter what I try. These devices do not show up in Devices and Printers, they become Bluetooth Low Energy HID Devices when I install the computer manufacturer's drivers... As I typed this I thought of installing the Intel Bluetooth drivers I had previously installed to see what would happen... Ok that made things worse. Now there are three random Bluetooth Low Energy HID Devices and none of them are actual devices that are paired to the PC. And pairing the devices does not help. If I could, I would just delete the registry keys but I can't (remember, corporate domain PC). Any help from you brilliant people would be great. Thank you!

TL;DR -
Bluetooth Peripheral Devices appear due to previously paired devices which have been removed through Printers and Devices
Uninstall from Device Manager only removes until system scans for hardware changes
Computer belongs to corporate domain, I have Administrator privileges on my PC but some registry keys are locked down
I believe these "devices" are interfering with operation of my actual Bluetooth devices




Attached Thumbnails
Forget/remove unpaired Bluetooth device WDM shows BT Peripheral Device-device_manager.png   Forget/remove unpaired Bluetooth device WDM shows BT Peripheral Device-device_manager2.png   Forget/remove unpaired Bluetooth device WDM shows BT Peripheral Device-devices_and_printers.png   Forget/remove unpaired Bluetooth device WDM shows BT Peripheral Device-device1.png   Forget/remove unpaired Bluetooth device WDM shows BT Peripheral Device-device2.png  

Forget/remove unpaired Bluetooth device WDM shows BT Peripheral Device-device3.png  
Attached Files
File Type: txt usb_device_tree_viewer_report.txt (14.7 KB, 0 views)
My System SpecsSystem Spec
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13 Jul 2016   #2
scheming

Windows 7 Professional x64
 
 

Problem solved. I'm typing this on my phone so I'm going to leave out some details.
1. Remove all non-Windows Bluetooth drivers
2. Disable all problem devices in Device Manager
3. Stop and Disable Bluetooth support service
4. Use PSexec(64).exe to launch regedit as system allowing me to delete keys
5. Delete all keys related to parent Bluetooth device (07f92671... as pictured above)
6. Uninstall Generic Bluetooth adapter and scan system to make sure devices do not return
7. Restart PC
8. Set Bluetooth support service to automatic and start it
9. Install manufacturer provided Bluetooth drivers and have an awesome day. finally
My System SpecsSystem Spec
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 Forget/remove unpaired Bluetooth device WDM shows BT Peripheral Device




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