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Windows 7: Failed to connect to a windows service, Windows could not connect

23 Jul 2016   #1
Xiulie

64 windows 7
 
 
Failed to connect to a windows service, Windows could not connect

hello guys,, please kindly help me..
I can't operating my laptop..
because my home screen always in safe mode ( I'm not choosing safe mode, it just suddenly like that )
and I can't klik my computer, when I clik that just show " the server process could not be started because identity bla" (see the picture).

. I get logged in (I am Administrator), but many things are wrong: -- No Aero. Only basic gray Windows 2000-style GUI
-- No networking
-- A balloon message is shown in tray:
Failed to connect to a windows service
Windows could not connect to the User Profile Service service.
This problem prevents standard users from from logging on to the system.....
-- Almost nothing works. Attempts to start Explorer causes this error message:
EXPLORER.EXE
The server process could not be started because the configured identity is incorrect. Check the username and password.




what can I do to get my windows normally?
and please don't give me any ways that I can lost my data in local disk D
I just lost my data in my HD and I don't wanna lost my data in my laptop too


My System SpecsSystem Spec
.
23 Jul 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Xiulie,
can you navigate to this location, see screenshot (bottom line), and copy paste yours please.

i strongly suspect you have been infected

Roy


Attached Thumbnails
Failed to connect to a windows service, Windows could not connect-reg1000.png  
My System SpecsSystem Spec
25 Jul 2016   #3
Xiulie

64 windows 7
 
 

Hi thankyou for helping

here it's what you need from my computer
btw, how to upload an image without url? can't attach?

in my regredit just have
(default)
default
profilesDirectory
ProgramData
Public

and everything in red colour..

what I must do again?
My System SpecsSystem Spec
.

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 Failed to connect to a windows service, Windows could not connect




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