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Windows 7: Bluetooth stopped working + computer won't shut down -- related??

15 Aug 2016   #1
cutiepie

Windows 7 Professional 64-bit OEM, installed January 2012
 
 
Bluetooth stopped working + computer won't shut down -- related??

Two new behaviors just started today and I'm wondering if they're related.

I noticed my Bluetooth speaker would not connect to my PC after I had just used it the night before. I tested the speaker and the speaker itself can connect to other devices just fine. I tried clearing out my devices and trying to rediscover my speaker, but my PC can't find any devices -- not my speaker, not my cell phone, nothing. Rebooting doesn't help. I updated my Broadcom Bluetooth drivers to the newest ones and that didn't help either. I checked and Bluetooth services are running, my PC is discoverable, etc. I also have two different Bluetooth dongles and neither is working.

Also today, I discovered that when I try to shut down my computer, it stays stuck on the "Windows is shutting down" screen and it never actually shuts down. I'm forced to hold down my desktop PC's power button to get it to turn off.

I can't recall any changes I made to my computer, other than switching my audio recording preferences in the sound manager from mic to stereo and I downloaded a program called StreamTransport because I wanted to download some embedded media.

Full system scan with Avast doesn't turn up anything after updating virus definitions, although it appears on my first scan, Avast was terminated abruptly on its own before it finished, according to my event viewer. (I checked the event viewer because it finish suspiciously quickly when I had stepped away from the computer. Avast wasn't closed, the scan was just over.) I tried again and it got to 100% with no viruses found.

Any ideas of what could be going on?


My System SpecsSystem Spec
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23 Aug 2016   #2
Eric3742

Windows 7 x64
 
 

Do remove all (everything) devices connected to the computer.

Sometimes it is the devices are locked and may affect shutdown process.

When insert the devices, do it one by one, and do the shutdown, to see if it is the device giving problem.

You can try this Superantispyware to scan your computer.

Sometimes, it may required 2 or more different type of antivirus, malware, etc..
My System SpecsSystem Spec
23 Aug 2016   #3
Megahertz07

Windows 7 HP
 
 

When you shut down, you write the user register settings to disk.
Run a disk check to be sure your disk has no faults.
My System SpecsSystem Spec
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 Bluetooth stopped working + computer won't shut down -- related??




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