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Windows 7: intermittent issue with infrared receiver...

15 Oct 2016   #11
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Yep Itegrad mate I posted those scans back in post#2 and the OP found not issues and the original issue was the remote not waking the device up so this is why I was thinking a clean install in case the remote "receiver" inside the device had lost it's driver. I don't know much about these things but do know that the infrared diode in the remote sends a signal in whatever code for any set action which the infrared diode in the device then passes on as what is required of the machine. A

good example would would be a TV remote controller one uses to change channels. Now just repeating myself I am thinking at the receiving device inside the NUC is either being blocked by a lack of a driver/firmware or whatever software is used - or worse still the circuitry for the remote to work has gone or is going belly up.

I think Roy's idea (he beat me to it ) may worth a try at least noting can be lost.

I have just been looking and found this amongst other hits Getting the IR receiver to work with Haswell NUCs - The NUC Blog


My System SpecsSystem Spec
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16 Oct 2016   #12
Itaregid

Windows 10 Professional 64-bit
 
 

Oops! Sorry.
My System SpecsSystem Spec
18 Oct 2016   #13
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

No worries mate I do it all the time
My System SpecsSystem Spec
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18 Oct 2016   #14
Itaregid

Windows 10 Professional 64-bit
 
 

Quote:
No worries mate I do it all the time
Do what?

Oh yeah, forget things! I forgot.
My System SpecsSystem Spec
18 Oct 2016   #15
Kwyjibo73

Win 7 64 bit
 
 

I do keep the NUC reasonably secure in terms of virus protection, and am already a user of Malwarebytes. I hadn't heard of the other two packages you suggested but I may give them a try, but I'm thinking there would be some more abnormal behavior present if there was some type of infection.

As for restore points, this was something I was going to try but the earliest restore point available only goes back 1 month, whereas the issue with the infrared receiver goes back well beyond that.

I do have everything required to do a fresh install of the OS, but am hoping to avoid doing that because it seems to be overkill for what's currently only a minor inconvenience.
My System SpecsSystem Spec
19 Oct 2016   #16
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate try those scans they are ones that I use quite frequently and the ADW is good at rooting out some awkward to remove stuff.

Now did you go look and see if there are restore points further back?? If not see pic and try that.


Attached Thumbnails
intermittent issue with infrared receiver...-restore.png  
My System SpecsSystem Spec
19 Oct 2016   #17
Kwyjibo73

Win 7 64 bit
 
 

Yes, I did use the option to show more Restore Points. The default view only showed one result, the "more" option showed several more, but none dating back to before this issue started.

I also ran the other two applications you suggested (ADW and SuperAntispyware). They found nothing but a bunch of cookies.
My System SpecsSystem Spec
20 Oct 2016   #18
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hmm well that is a blow was rather hoping there would be more restore points and maybe the ADW at least would pick up some issue.

Now the other thing that has crossed my mind is the RAM and whether there may be a problem with it only because it holds all your system settings ready for use after power up - could it possibly be that it is faulty in some way.

This is the only test that ths forum recommends RAM - Test with Memtest86+ and it HAS to be run for at least 8 passes any less and you may as well not bother unless the errors come up before the 8 passes have finished then it can be stopped. If the RAM has errors then the only cure is to replace it - the RAM stick/s.

Now do you know how to find the RAM in that device if not there are plenty of YouTube vids on the subject this is a good one Review Unboxing Intel NUC DC3217BY i3 Media PC How to Install Memory RAM, SSD, WIFI Module - YouTube

Now the test does take some time to complete and if there are errors then you will need to find the right replacement RAM sticks ie speed capacity etc and always buy a well known brand.
I like Corsair, Crucial and Samsung RAM myself but others are quite good the choice is yours - if the RAM is bad,
to find what you have in the device see this and run PART B: see pic
Using HW Info
PART A:
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT as a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE (sometimes the usual one for Gigabyte boards)
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
Limits +/-
12v = 11.4 12.6v
5v = 4.74 5.25v
3.3v = 3.135 3.465v
The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
See this for the rail voltage info
PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.


Attached Thumbnails
intermittent issue with infrared receiver...-nuc.png  
My System SpecsSystem Spec
22 Oct 2016   #19
Kwyjibo73

Win 7 64 bit
 
 

Thanks again for all of the assistance.

I performed the RAM test and all is well in that regard.

Something odd though, the issue seems to be occurring less and less now. Originally it was every second or third time the NUC woke up that the remote wouldn't be able to control the unit. Now, it's been about a week without incident.
My System SpecsSystem Spec
23 Oct 2016   #20
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hmm well must have touched a nerve somewhere I guess thing is finding which one

Am still suspicious about the infrared receiver diode and the driver for that receiver so can you try updating that first.

I did find this too which gives a an option or two Project NUC: Turn Intel&#39;s 4th Gen Mini PC Into the Ultimate TV Companion + Giveaway! - YouTube


Edit I did myself this week take the remote handpiece apart for my DVD player because pushing the buttons was really a hit and miss affair and inside I found the key contacts for play fast forward etc had a sticky ooze for want of a better word - cleaned it off and the remote is faster than ever.
But that is your choice as I don't know what the handpiece you have is able to be taken apart or if you are happy to look but worth keeping in mind.
I have attached a few pics to show roughly what you might see


Attached Thumbnails
intermittent issue with infrared receiver...-remote-1.png   intermittent issue with infrared receiver...-remote-2.png   intermittent issue with infrared receiver...-remote-4.png  
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