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Windows 7: LG Bluetooth Soundbar recognised in Devices but will not connect

11 Oct 2016   #1
jnmturner

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 
LG Bluetooth Soundbar recognised in Devices but will not connect

I have recently had to reinstall Windows 7 Home Premium. Originally I had an LG Bluetooth Wireless Soundbar working ok but since the reinstall I cannot get it to work. The PC recognises the soundbar but when it looks for a Driver it says none can be found. I do recall originally that I had a bit of software which was on the bottom right of the task bar and when I opened it, I took the option to connect. I cannot remember the softare.

Any ideas please?


My System SpecsSystem Spec
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11 Oct 2016   #2
Megahertz07

Windows 7 HP
 
 

Open device manager, right click on the device - Properties - Details tab - and look for hardware ID
It's a string like this: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003


Attached Images
LG Bluetooth Soundbar recognised in Devices but will not connect-device.jpg 
My System SpecsSystem Spec
22 Oct 2016   #3
jnmturner

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Megahertz07
Apologies for delay. Still no luck getting it working other than BlueSoleil which is now looking for payment.

As requested, Hardware Id is:
BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&0039
My System SpecsSystem Spec
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22 Oct 2016   #4
Megahertz07

Windows 7 HP
 
 

I found this one from HP. ftp://ftp.hp.com/pub/softpaq/sp47001-47500/sp47022.exe
Download it. When executed it will expand on C:\SWSetup\SP47022. Don't execute the setup.
Open device manager and update the driver. Then when it looks for the driver browse to C:\SWSetup\SP47022 and let it install.
My System SpecsSystem Spec
23 Oct 2016   #5
jnmturner

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Unfortunately it does not recognise anything when I try that. Any ideas, am I doing something wrong?
I select the device (Other Devices; Bluetooth Peripheral Device).
Right Click and Update Driver Properties
Browse my Computer for driver software
Enter: C:\SWSetup\SP47022 and tick include subfolders
Click Next
Get: Windows was unable to install your Bluetooth Peripheral Device
Windows could not find driver software for your device.
My System SpecsSystem Spec
23 Oct 2016   #6
Megahertz07

Windows 7 HP
 
 

On Device manager, Other Devices - Bluetooth Peripheral Device uninstall it.
Make it search on the internet to see if it finds the appropriate driver.
My System SpecsSystem Spec
23 Oct 2016   #7
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Killing blue tooth devices is one of the bad things with the first release of KB3172605
It was released again without the known issue note but as far as I read the fix was supposed to be on Intel's end to fix.
No telling if they ever did though ?
My System SpecsSystem Spec
24 Oct 2016   #8
jnmturner

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

I uninstalled the device and tried to get the system to look for a driver but, once again, got the following:
Windows was unable to install your Bluetooth Peripheral Device.
Windows could not find driver software for your device.
Cannot find driver on LG (make of soundbar) website.
My System SpecsSystem Spec
27 Oct 2016   #9
jnmturner

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

I contacted LG directly and they advised that the sound bar would only be compatible with LG Wireless Sound Sync and if the PC's standard software is not compatible with LG Wireless Sound Sync I would need to download third party software to allow this.

Anybody able to advise on any (preferably free) third party software that would allow me to do this?
My System SpecsSystem Spec
27 Oct 2016   #10
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Did the sound bar come with the computer ?
If it did there has to be a driver offered by the manufacture compatible with win-7 and on their website

Use the snid on you case and search for it on their website.
My System SpecsSystem Spec
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 LG Bluetooth Soundbar recognised in Devices but will not connect




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