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Windows 7: Printer not working


19 Nov 2009   #1

Windows 7 x64 Home Premium
 
 
Printer not working

I recently installed my HP Photosmart C4599 printer on my HP dv7 laptop running Windows 7 x64 Home Premium and for some reason I cannot get it to work. After getting Windows 7 it took me a few days to install my printer. I've had Windows 7 for exactly two weeks now and I'd say that I first installed the printer about a week ago. Two nights ago, however, when I went to print something it was not showing up as one of my printer options. I was confused, since this printer does have Windows 7 compatible software available direct from HP and since I fully installed it with all of their bs apps. After going into device manager and troubleshooting my computer it came back saying that the printer was not enabled and did not have an updated driver. So I decided to completely uninstall and reinstall everything that had to do with the printer. After a successful re-installation AND test print I thought my problems were solved. So fast forward to tonight and once again the printer did not show up as one of my printer options when I went to print a document. After troubleshooting I got the same message which reads: "The drivers for this device are not installed". I decided this time to press the "update driver" button on device manager to no avail. I'm sure the driver was installed with the printer software since it's mandatory as part of the install. I have three printers in my house (including this one) and since the others are rather old, this is the only that will work with my computer. I'm basically stuck without a printer until I get this problem resolved. This printer is fairly new (only 8 or 9 months old) so I know it should be compatible with this OS but for some reason it's just not taking.

Both HP and Microsoft support are useless and generally make the problem worse while taking years off of my life due to the stress talking to them causes. I would try to fix this myself but I can't find any insight into what is causing this anywhere on the sites I know.

PLEASE HELP


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20 Nov 2009   #2

 

Quote   Quote: Originally Posted by LooseJuice View Post
I recently installed my HP Photosmart C4599 printer on my HP dv7 laptop running Windows 7 x64 Home Premium and for some reason I cannot get it to work.PLEASE HELP
Welcome to Windows 7 forums, please follow this link and download the appropriate printer driver and install.
Here is the HP link: Select your operating system HP Photosmart C4599 All-in-One Printer - HP Customer Care (United States - English)
My System SpecsSystem Spec
20 Nov 2009   #3

 
Hp updtes

As promised HP has updated their printer drivers to Windows 7!
Some older models especially in Photosmart versions are no longer supported so workarounds will be needed.
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20 Nov 2009   #4

Windows 7 Pro & Vista Home Premium
 
 

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20 Nov 2009   #5

Windows 7 x64 Home Premium
 
 

I already tried the HP site three times, for some reason it just won't work.
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21 Nov 2009   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

I have an HP printer, before the site updated and offered drivers that supported Windows 7, I downloaded a driver for Vista. This is what I did, and it worked. Went to site, did not hit run. I hit save the driver. I saved it in documents. I then right clicked on the link for the driver in documents and chose Window XP compatibility. Then I just proceeded to install and all is good.
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 Printer not working




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