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Windows 7: Microsoft LifeCam 3.0 not working with VX-7000 Camera


24 Nov 2009   #1

Win 7 Ultimate
 
 
Microsoft LifeCam 3.0 not working with VX-7000 Camera

I am running Windows 7 Ultimate - 64bit version.
My video camera is Microsfot VX-7000.
My Lifecam software is Windows 7 64bit compatible, release 3.0

My Lifecam software installed without problems but when I double-click on the LifeCam software, I get an BLANK screen with a message that states "no camera connected".

However, when I run/use Skype (latest version 4.1.0.179), the camera works without problems, which confirms that the camera is OKAY.

I have checked Microsoft Support and found article KB933311 titled "No camera connected" error message, and the video preview is blank when you start the LifeCam software: http://support.microsoft.com/kb/933311


but none of those issues effect me, nor did it solve anything.


So, what is happening? Any ideas?

My System SpecsSystem Spec
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24 Nov 2009   #2

XP, Vista, W7 64bit Home Premium
 
 

Have you read the below article :
http://www.microsoft.com/hardware/di...S/default.mspx
My System SpecsSystem Spec
24 Nov 2009   #3

Win 7 Ultimate
 
 

Quote   Quote: Originally Posted by whest View Post
Hi and thanks but none of these issues apply to me.
The software installed without any problems.
And the camera works just fine, but not via LifeCam.

Puzzled...
My System SpecsSystem Spec
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24 Nov 2009   #4

Windows 7
 
 

Did you run compatibility check on your drivers? Windows 7 Compatibility Center home.

Cheers,
Tara
Windows Outreach Team
My System SpecsSystem Spec
24 Nov 2009   #5

XP, Vista, W7 64bit Home Premium
 
 

Thats a possibility Tarra try to install an older version of the drivers perhaps the ones that came with the original install CD - i would try the vista version firstly, and then the XP. To get around a compatibility mismatch error with OS when it tries to install you can do the following :

To install a driver OR program in compatibility mode - right click the setup.exe file - click properties - click compatibility - check run in compatibility with vista/xp etc - check run as administrator - leave the rest blank. Start setup.exe and install.

Windows 7 FORUM SEARCH RESULTS:
http://www.sevenforums.com/gtsearch....E+CAM+3.0#1046
My System SpecsSystem Spec
25 Nov 2009   #6

Win 7 Ultimate
 
 

Quote   Quote: Originally Posted by TaraSWinTeam View Post
Did you run compatibility check on your drivers? Windows 7 Compatibility Center home.

Cheers,
Tara
Windows Outreach Team
This camera (VX-7000) is a Microsoft Product. Why on earth would it be not compatible with Windows 7. And for the record, it is:

http://www.microsoft.com/windows/com...7000&os=64-bit

That's why I am puzzled! Still no resolution.
My System SpecsSystem Spec
25 Nov 2009   #7

XP, Vista, W7 64bit Home Premium
 
 

Did you try uninstalling skype to see if its causing the conflict? Or have you any other related software?

What type of video card are you using - have you the latest drivers for it
Ati - Graphics Drivers & Software
Nvidia - Drivers - Download NVIDIA Drivers

Here is a link to a thread which may solve the problem -
MS Lifecam VX-3000
My System SpecsSystem Spec
25 Nov 2009   #8

Win 7 Ultimate
 
 

Quote   Quote: Originally Posted by whest View Post
Did you try uninstalling skype to see if its causing the conflict? Or have you any other related software?

I need to use Skype, do uninstalling it not an option. I check almost daily for any Skype for just in case...

What type of video card are you using - have you the latest drivers for it
Ati - Graphics Drivers & Software
Nvidia - Drivers - Download NVIDIA Drivers

I have the very latest WHQL driver for my GTX275

Here is a link to a thread which may solve the problem -
MS Lifecam VX-3000
Thanks. I have seen those before. All of these dela with the "hacks / fixes" for Lifecam pre-3.0 and Windows 7 not being the "final". Since Lifecam 3.0 is already out, and Win 7 compatible, I would rather leave things as they are.

ALSO: I have un-installed LifeCam 3.0 and re-downloaded it from Microsoft, and same thing is happening upon re-install of it.
My System SpecsSystem Spec
25 Nov 2009   #9

XP, Vista, W7 64bit Home Premium
 
 

You could try running the life cam software in compatibility mode - its easy to fiddle with this, and you can easily reset the settings if none of them work - right click the shortcut to lifcam software that gives you the blue screen and select compatiblity - you can try running the program in compatibility with previous OS' s, or firstly try disable desktop composition - this will turn aero off & also run as an administrator, you can mix them up in any order, and just deselect all of them to return them to their default settings - well worth a try. You can find more info on this by typing "running a program in compatibility mode" in Help &Support.

If you have the time sometime you could uninstall the webcam and skype - reinstall the webcam to see if it works then reinstall skype - at least you may get some peace of mind knowing whether skype is causing the problem, and maybe it will be fixed in the next version - you could even email them if this were the case.
My System SpecsSystem Spec
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 Microsoft LifeCam 3.0 not working with VX-7000 Camera




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