I am currently running Windows 7 Ultimate 64-bit edition and I am unable to install my Pixma iP4600. I have tried disconnecting the device, removing the driver
, rebooting, and reinstalling in various combinations (including doing all the steps above) and I'm still unable to use my printer. When I search for a driver online as per the instructions on the Canon website Windows will spend a few minutes looking for the appropriate software then fail to install.
Until recently the printer was shown in the 'Devices and Printers' folder as an unrecognized device, with an icon that looked like a small bar refrigerator. When I checked today it was displayed as a printer with the appropriate icon, but flagged as not having the driver installed. I tried to reinstall the printer with the same result I listed above.
I called customer service/tech support this morning and was told that if the driver wasn't installing that I should try a different cable or a different port, and if that didn't work that I should contact the PC manufacturer. This isn't exactly what I would call Gold-Star support and I am not pleased with this, not least because I built the box myself and thus have no one to call. I submitted a ticket to tech support but I was hoping someone could help me out. Any ideas?