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Windows 7: Mouse issue

01 Dec 2009   #1
Doctor Device

Windows 7 Ultimate x64/Windows XP Professional x64
 
 
Mouse issue

I have had windows 7 x64 for a while and suddenly, my USB mouse (OCZ Behemoth) stopped working. oddly, only the pointer stopped working, the clicker and scroll wheel work fine. It's a corded mouse, so no "new battery" comments.

WHAT I HAVE TRIED
  • Different port
  • Device manager->Reinstall (it appeared as "Unknown USB device". it now appears as "USB Human Interface Device" but still does not work.)
  • Rolled back using System Restore to yesterday when it worked, nothing.
  • Rebooting
  • Going into my WinXP x64 install, it works there
  • putting the Behemoth in my laptop, it works.
  • Using another USB mouse on my computer (doesn't work with 3 mice that work fine on other computers)
  • Trying other USB devices in my ports (all ports work fine with a thumb drive, as well as USB devices that require power)
POSSIBLE CAUSES
  • I recently set up a "guest" account on my computer. this is the only major change i can think of (this was removed when i used System Restore)
IT IS NOT
  • Motherboard Drivers (USB works fine with other devices)
  • OCZ drivers (no mouse works correctly)
  • Mouse Battery (corded mouse)
  • Bad install (it worked fine for the approximate month i had Windows 7 on my computer)
  • Proprietary driver clash (self-built rig, not HP/Compaq/whatever)
NOTES
  • I have not tried a PS/2 mouse or USB->PS/2 adapter because i do not own one.
  • The "new hardware wizard" does not pop up upon a mouse insertion
  • I am admin account



My System SpecsSystem Spec
.

01 Dec 2009   #2
Zidane24

Windows 7 Home Premium x64 - Mac OS X 10.6.4 x64
 
 

Quote   Quote: Originally Posted by Doctor Device View Post
I have had windows 7 x64 for a while and suddenly, my USB mouse (OCZ Behemoth) stopped working. oddly, only the pointer stopped working, the clicker and scroll wheel work fine. It's a corded mouse, so no "new battery" comments.

WHAT I HAVE TRIED
  • Different port
  • Device manager->Reinstall (it appeared as "Unknown USB device". it now appears as "USB Human Interface Device" but still does not work.)
  • Rolled back using System Restore to yesterday when it worked, nothing.
  • Rebooting
  • Going into my WinXP x64 install, it works there
  • putting the Behemoth in my laptop, it works.
  • Using another USB mouse on my computer (doesn't work with 3 mice that work fine on other computers)
  • Trying other USB devices in my ports (all ports work fine with a thumb drive, as well as USB devices that require power)
POSSIBLE CAUSES
  • I recently set up a "guest" account on my computer. this is the only major change i can think of (this was removed when i used System Restore)
IT IS NOT
  • Motherboard Drivers (USB works fine with other devices)
  • OCZ drivers (no mouse works correctly)
  • Mouse Battery (corded mouse)
  • Bad install (it worked fine for the approximate month i had Windows 7 on my computer)
  • Proprietary driver clash (self-built rig, not HP/Compaq/whatever)
NOTES
  • I have not tried a PS/2 mouse or USB->PS/2 adapter because i do not own one.
  • The "new hardware wizard" does not pop up upon a mouse insertion
  • I am admin account
Nice details on your issue (helps cut down what needs to be said)

Try this...Repair Install

Sounds like mice in general got corrupted in your 7 installation....see if the repair install fixes it
My System SpecsSystem Spec
01 Dec 2009   #3
Dwarf

Windows 8.1 Pro RTM x64
 
 

What does Device Manager show?
Name:  Capture.PNG
Views: 8
Size:  63.0 KB


My System SpecsSystem Spec
.


01 Dec 2009   #4
Doctor Device

Windows 7 Ultimate x64/Windows XP Professional x64
 
 

Quote   Quote: Originally Posted by Zidane24 View Post
Quote   Quote: Originally Posted by Doctor Device View Post
IT IS NOT
  • Bad install (it worked fine for the approximate month i had Windows 7 on my computer)
Nice details on your issue (helps cut down what needs to be said)

Try this...Repair Install

Sounds like mice in general got corrupted in your 7 installation....see if the repair install fixes it
How would this happen, exactly? and i will try when i get home from school. I'm going to try other things because i don't want to lose my sound, etc. settings. Plus, the mouse worked fine for a long time in Win7, i got it day after launch and the mouse worked great without any installation needed.
My System SpecsSystem Spec
01 Dec 2009   #5
Doctor Device

Windows 7 Ultimate x64/Windows XP Professional x64
 
 

Quote   Quote: Originally Posted by Dwarf View Post
What does Device Manager show?
it shows "HID-Compliant Mouse". before i did some driver reinstalls, it said "Unknown USB Device".
My System SpecsSystem Spec
01 Dec 2009   #6
Zidane24

Windows 7 Home Premium x64 - Mac OS X 10.6.4 x64
 
 

Quote   Quote: Originally Posted by Doctor Device View Post
Quote   Quote: Originally Posted by Zidane24 View Post
Quote   Quote: Originally Posted by Doctor Device View Post
IT IS NOT
  • Bad install (it worked fine for the approximate month i had Windows 7 on my computer)
Nice details on your issue (helps cut down what needs to be said)

Try this...Repair Install

Sounds like mice in general got corrupted in your 7 installation....see if the repair install fixes it
How would this happen, exactly? and i will try when i get home from school.
If your asking how mice in general got corrupted...I don't have a clear concise answer of why. In your notes above you mention that you only made a guest account as a major change. It would be a stretch to say this was the cause. Unless you might be forgetting anything else you did to the computer (such as installing a program...) than this might just be a fluke...

The repair install is the same as an upgrade install...it is just with itself. This means that you replace the Windows 7 files (files that might be corrupt) with the same ones in their stable entitys from the disc
My System SpecsSystem Spec
01 Dec 2009   #7
Doctor Device

Windows 7 Ultimate x64/Windows XP Professional x64
 
 

Quote   Quote: Originally Posted by Zidane24 View Post
Quote   Quote: Originally Posted by Doctor Device View Post
Quote   Quote: Originally Posted by Zidane24 View Post
[/LIST] Nice details on your issue (helps cut down what needs to be said)

Try this...Repair Install

Sounds like mice in general got corrupted in your 7 installation....see if the repair install fixes it
How would this happen, exactly? and i will try when i get home from school.
If your asking how mice in general got corrupted...I don't have a clear concise answer of why. In your notes above you mention that you only made a guest account as a major change. It would be a stretch to say this was the cause. Unless you might be forgetting anything else you did to the computer (such as installing a program...) than this might just be a fluke...

The repair install is the same as an upgrade install...it is just with itself. This means that you replace the Windows 7 files (files that might be corrupt) with the same ones in their stable entitys from the disc
I didn't install a program.
My System SpecsSystem Spec
01 Dec 2009   #8
RogerR

 
 

Not to overlook the obvious, but maybe the mouse just went bung. Laser failure?
My System SpecsSystem Spec
01 Dec 2009   #9
Doctor Device

Windows 7 Ultimate x64/Windows XP Professional x64
 
 

Quote   Quote: Originally Posted by RogerR View Post
Not to overlook the obvious, but maybe the mouse just went bung. Laser failure?
Like i said in the OP, i tried multiple mice that work fine on others, plus my Behemoth worked on my laptop.
My System SpecsSystem Spec
01 Dec 2009   #10
Doctor Device

Windows 7 Ultimate x64/Windows XP Professional x64
 
 

Just uninstalled all my USB drivers, reinstalled and it is recognized as "unidentified Device"
My System SpecsSystem Spec
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