DVD not working


  1. Posts : 7
    Windows 7 home premium 64
       #1

    DVD not working


    I have been having trouble with my DVD RW in windows 7.

    I have tried the deleting upper and lower filter thing, even though it only had a lower filter to be found. I have tried to update the driver, but it says it is the most current.

    I am pretty sure it worked initially but not now. The DVD appears in the computer management consul, but it just shows a generic CD in the computer area. When I click on the CD drive in the computer just shows a very slow progress bar in the navigation bar at the top of the computer but nothing comes up.

    At the end of about a 2 minute wait it says
    E\: is not accessible
    This request could not be performed because of an I\O error

    What else should I try?
    Last edited by photobug; 01 Dec 2009 at 17:42. Reason: more info
      My Computer


  2. Posts : 14
    64
       #2

    Try going to the Device Manager and uninstall the dvd driver.
    Reboot the computer and it should recognize your dvd drive and reload it for you.
      My Computer


  3. Posts : 7
    Windows 7 home premium 64
    Thread Starter
       #3

    Tried that as well yesterday or so. I will try it again though and see, since I have deleted the lower filter since.
      My Computer


  4. Posts : 867
    XP, Vista, W7 64bit Home Premium
       #4

    Go into disk management and see what it says - try assigning a drive letter to it if it hasnt one already (right click and select).
    Have you been to the sony site to see what drivers are available :
    Sony eSupport - VGN-FW140E - Software Updates & Drivers
    Have you tried a firmware update for the dvd drive - manufactures site - support - downloads -select from a list or type in the name of the dvd drive.
      My Computer


  5. Posts : 7
    Windows 7 home premium 64
    Thread Starter
       #5

    Still not working


    Here is a list of what i have tried


    1. Disabled integrity checks
    2. Went into "Disk Management" and reassigned it a different letter It was E and now it is different, but when i try to go back and change it to E the "Disk Management" takes forever to come up with the drives, it stalls out with a message "loading disk configuration information" beneath. It takes about 5 minutes to come up.
    3. Went to Sony and did two driver updates available. Unfortunately there is not an option to choose W7 as the OS. I think they have not worked out some of the bugs with theirs system and W7, as I looked into updating my OS with them and they said coming soon, meaning they can't figure it out yet, I guess.
    4. Disabled drivers and restarted the computer.
    5. Under disk management right clicked on the disk and chose explore and after a minute of waiting an I/O error message popped up.


    Each time no go on the DVD

    Symptoms:

    • Disk is available under device manager and visible in computer.
    • It has a device letter assigned. It currently shows CD (E)
    • Disks spin up when first inserted. But do not autoplay or anything else.
    • Whenever I click on it in the computer screen, the computer takes a minute or so to think about it then asks to "insert a disk"
    • When I go to VLC player and try to play the disk it thinks for a 30 secconds or so then asks to "insert a disk"

    Any other suggestions to try?
      My Computer

  6.   My Computer


  7. Posts : 7
    Windows 7 home premium 64
    Thread Starter
       #7

    What I found


    I followed the FIXIT link and in W7 the fix it module is internal to the system and is run right on the computer. I ran it and found a missing "base system device" driver missing and am unable to find a driver for it. I am not even sure what a "base system device" is. But I am wondering if it is the cause of my problems.

    I also have an external hard drive that worked yesterday stop working last night on me. Not sure if this is related.

    BTW I tried restoring to a point 2 weeks or so ago and nothing improved on either of these two issues.
      My Computer


  8. Posts : 867
    XP, Vista, W7 64bit Home Premium
       #8

    It sounds like its driver related - missing or out of date version - go here and dowload the latest intel chipset drivers, and the latest intel matrix storage manager - install the chipset drivers firstly reboot - than matrix and reboot.

    Latest version of the Intel Chipset Software Installation Utility is here : http://downloads.guru3d.com/Mainboard-drivers---Intel_c17.html

    Matrix : http://downloadcenter.intel.com/default.aspx
    Select chipsets - chipset software - intel(R) matrix storage manager - Select Operating System - select Windows 7 (64bit OR 32 bit) - select drivers - select intel(R) matrix storage manager 8.9.0.1023 - download and install.

    (make sure you don't download the floppy configuration utility by mistake) - it will show up if you select utilities.


    Last edited by whest; 04 Dec 2009 at 21:24.
      My Computer


 

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