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Windows 7: Windows 7 Will Not Recognize Blackberry

02 Dec 2009   #1
Raoul Sen

Windows 7 Home Premium
 
 
Windows 7 Will Not Recognize Blackberry

I have a new Acer Aspire X1301 running Windows 7 Home Premium. I am attempting to connect my Blackberry 8330 via USB cable and receive the following error message balloon from the icon tray: "USB Device Note Recognized." Clicking this balloon lists the devices on the USB Root Hub, with "Unknown Device" highlighted. The Properties for this "Unknown Device" lists Device Status as "Windows has stopped this device because it has reported problems. (Code 43)"

I have uninstalled and reinstalled the Blackberry Device Manager and Desktop Manager, rebooted, and have attempted to use the Update Driver function from the Unknown Device Properties window multiple times. Even after I manually direct Update Driver function to the correct directory, it claims that "The best driver software for your device is already installed." Despite this, when I click Driver Details, it claims "No driver files are required or have been loaded for this device."

I have tried different USB cables and ports without success. Also, my Sony VAIO laptop continues to recognize the Blackberry without any problem.

Any advice would be appreciated.


My System SpecsSystem Spec
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02 Dec 2009   #2
ZeshanA

 

Quote   Quote: Originally Posted by Raoul Sen View Post
I have a new Acer Aspire X1301 running Windows 7 Home Premium. I am attempting to connect my Blackberry 8330 via USB cable and receive the following error message balloon from the icon tray: "USB Device Note Recognized." Clicking this balloon lists the devices on the USB Root Hub, with "Unknown Device" highlighted. The Properties for this "Unknown Device" lists Device Status as "Windows has stopped this device because it has reported problems. (Code 43)"

I have uninstalled and reinstalled the Blackberry Device Manager and Desktop Manager, rebooted, and have attempted to use the Update Driver function from the Unknown Device Properties window multiple times. Even after I manually direct Update Driver function to the correct directory, it claims that "The best driver software for your device is already installed." Despite this, when I click Driver Details, it claims "No driver files are required or have been loaded for this device."

I have tried different USB cables and ports without success. Also, my Sony VAIO laptop continues to recognize the Blackberry without any problem.

Any advice would be appreciated.
Hi Raoul Sen.

Try right-clicking the Blackberry in Device Manager and going to properties.

Then click the "Driver" Tab and click "Update Driver".

From the two options, select Browse My Computer.

Then select "Let Me Pick From A list of Drivers on my Computer. Untick the "Show Compatible Hardware" box.

Choose a driver from the list that you think has the highest probability of working. And click Next.

Let it install.

If it works, close the window.

Thanks,
ZeshanA
If I helped, click the scales at the top right of my post and click I Approve.
My System SpecsSystem Spec
24 Dec 2009   #3
vabasgetr

Windows 7
 
 

ZeshanA

I had the same problem as Raoul Sen (Win 7 won't recognize BB 8330). I followed your instructions and got a little farther. Windows now recognized the BB but said that it won't start (Code 10). This happened regardless of whether I had the "Blackberry Device Manager" running when I plugged in the phone.

What finally worked for me was to follow your instructions to get the driver correct, make sure "BB Device Manager" was running and the key was to make sure that you have the media card settings ON THE PHONE set to "auto-enable mass storage mode when connected" before hooking to the USB.

To be clear, I am only interested in using my BB as a mass storage device here at home. I do all of my synchronizing at work with a full version of Blackberry Desktop. I seem to be getting all of the functionality I should be from the BB device manager (file transfer and USB charging). I have read some posts about people who are not even able to charge their BB on Windows 7 without jumping through a few hoops.

I wanted to thank you for the help and post my findings to help others along the way.
My System SpecsSystem Spec
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13 Jun 2010   #4
bltinfla

Windows 7
 
 

I just had this problem with my 8330. I removed the battery from the Blackberry, rebooted, and everything works.
My System SpecsSystem Spec
07 Jul 2010   #5
astro49

win7
 
 

A reboot and battery pull also worked for me. Using a 9000, HP TC4200, Windows 7 Ultimate
My System SpecsSystem Spec
07 Jul 2010   #6
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by astro49 View Post
A reboot and battery pull also worked for me. Using a 9000, HP TC4200, Windows 7 Ultimate
Blackberrys' are stubborn little things, A battery pull and reboot works wonders
My System SpecsSystem Spec
08 Jul 2010   #7
bltinfla

Windows 7
 
 

Had the same problem with my 8330. With mine I have to close Desktop Manager and make sure the 8330 keyboard is not locked.
My System SpecsSystem Spec
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 Windows 7 Will Not Recognize Blackberry




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