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Windows 7: MS Natural Wireless Ergonomic Keyboard 7000 ISSUES

02 Dec 2009   #1
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 
MS Natural Wireless Ergonomic Keyboard 7000 ISSUES

OK, so I just received my new keyboard (MS Natural Wireless Ergonomic 7000)today in the mail. I followed the instructions; loaded the drivers, installed the batteries, and configured the new keyboard and mouse.

My issue is that EVERY 10-20 minutes the keyboard loses the connection with the receiver and has to be reset. I have uninstalled and reinstalled the drivers, I put in new batteries, and moved the receiver to every possible USB port on my PC. I have tried everything I can think of to remedy, but this annoying problem still persists!

The mouse never loses it's connection, it works flawlessly the entire time! I am out of ideas... other than call MS because of a bum keyboard!




My System SpecsSystem Spec
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02 Dec 2009   #2
Jonathan_King

Windows 7 Professional x64
 
 

Could it be a driver issue? Can you try reinstalling the drivers? Maybe the drivers for the USB too.
My System SpecsSystem Spec
02 Dec 2009   #3
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

Quote:
I have uninstalled and reinstalled the drivers, I put in new batteries, and moved the receiver to every possible USB port on my PC. I have tried everything I can think of to remedy, but this annoying problem still persists!
Been there done that... I even tried the drivers online as well as those on the CD.
My System SpecsSystem Spec
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02 Dec 2009   #4
Jonathan_King

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Darryl Licht View Post
Quote:
I have uninstalled and reinstalled the drivers, I put in new batteries, and moved the receiver to every possible USB port on my PC. I have tried everything I can think of to remedy, but this annoying problem still persists!
Been there done that... I even tried the drivers online as well as those on the CD.
I will take your word for it. I'm sure you have tried everything obvious.
My System SpecsSystem Spec
02 Dec 2009   #5
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

I am gonna try hooking kb & mouse to my lappy later today to rule out any possible software issues, but this is totally intermittent!

KB was still on this morning, when I woke PC from sleep and 10 minutes later... gone! This is very frustrating!

================================================================================================
Rather than double posting I am UPDATING:
I tried the kb/mouse combo on my laptop... same result, and this time I tried it without the Intellipoint drivers 1st. KB lost connectivity in 5 minutes, added IP drivers and same result. Called MS technical support and they are sending me a new kb/mouse!
My System SpecsSystem Spec
02 Dec 2009   #6
RogerR

 
 

I have the same mouse arriving today, so I am glad to hear that your problems are only with the KB.

Have you looked in the event viewer?

Search: eventvwr
My System SpecsSystem Spec
02 Dec 2009   #7
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

No, I havent bothered because the problem was replicated on my laptop which has a clean install of Win7 and it didnt matter if I had the Intellipoint software loaded or not. The KB still lost its connection with the USB tranceiver... so it is the KB.

Besides that after 1 phone call to MS they are sending me a complete replacement set, so I will have an extra working transceiver and mouse!
My System SpecsSystem Spec
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 MS Natural Wireless Ergonomic Keyboard 7000 ISSUES




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