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Windows 7: HP Photosmart2570 incompatibility


03 Dec 2009   #1

Windows 7
 
 
HP Photosmart2570 incompatibility

I have been unable to print from my Studio 17 laptop since buying it two weeks ago. I tried installing the original disks to two HP all in one printers .... one 2570 and the other HP 2700. Neither are accepted or recognized by Windows 7. Of course Dell refuses to help me resolve this issue unless I pay them $49.95 which was a "special rate" just for me. My frustration is that I have several software programs that were on my old laptop that are probably incompatible with 7 and as I begin to use my computer more I will be paying Dell each time a program is incompatible. They say the problem is an HP problem not Dell. Well both my printers are out of warranty. They work fine and I refuse to go out and buy a Dell printer just so it works with Windows 7. I have the feeling that I made a big mistake purchasing the 7 until some of the problems got worked out.
Can anyone offer me some guidance please?? You should probably know that I am borderline literate when it comes to computers. Thanks in advance.
meajha

My System SpecsSystem Spec
.

03 Dec 2009   #2

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Hello meajha, welcome to the Seven Forums.

Try this:
  1. Disconnect the printer / printers
  2. Uninstall all printer software and HP drivers you have installed
  3. Click , type devices to the search field and press enter to open Devices and Printers
  4. Click Add a printer
    HP Photosmart2570 incompatibility-1.png
  5. Click Add a local printer
    Name:  2.PNG
Views: 12
Size:  90.8 KB
  6. Choose Use an existing port and choose LPT1: (Printer Port) from the drop down list. Click Next
    Name:  3.PNG
Views: 12
Size:  88.3 KB
  7. Click Windows Update button. Please notice it takes a long time, several minutes, to load the printer list. Just wait
    Name:  4.PNG
Views: 20
Size:  98.0 KB
  8. Choose HP from Manufacturer list and HP Photosmart 2570 series from Printers list
    Name:  5.PNG
Views: 45
Size:  102.3 KB
  9. Click Next, follow the instructions given. Only connect your printer when asked to do so.
Your printer should work now.

Repeat this procedure to add your Photosmart 2700. Even if you are using your printer as a network printer, connected directly to your router, you should first install it as a local printer. After installation you can then disconnect the printer from computer, connect it to router using LAN cable and follow this procedure to step 5 where you can choose Add a network printer.

Kari


My System SpecsSystem Spec
03 Dec 2009   #3

Windows 7
 
 
HP 2570 printer working but....

Thanks so much for helping me get the printer working. I used the usb port and put the printer cable in and voila. However, I am tethered to the printer cable and wonder if you can help me with making the printer communicate with the computer using my Belkin wire network. I know I am asking the world aren't I...lol.
I have no faith in having Belkin resolve this issue. Should tell you that my wireless router is about 4 years old and worked fine with my old XP laptop.
Thanks again for all your help. My limited experience has been that community forums are the way to seek intelligient problem solving. meajha
My System SpecsSystem Spec
.


03 Dec 2009   #4

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Connect your Photosmart to router with a LAN cable, disconnect USB cable. Power on printer. Do steps 3 and 4 from my last post. Click Add a network, wireless or Bluetooth printer and follow the instructions given.

Your Belkin router should now find the printer.

Kari
My System SpecsSystem Spec
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 HP Photosmart2570 incompatibility




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