I got one of those recently and used the Toshiba tools in the hard drive to back up my system. So then I reinstalled my Windows but I can't get the files I backed up off of the External HD. They're there. It shows that they are taking up space. But I can't access them. The folder that they're in is full of .RIM files. I can only get them by using the tools to restore or sync my system. I tried both but they don't work. When I try to restore, it shows me the folder with all my files, I select it, but then there's nothing to select in the "snapshot" section. (See attachment). Then if I try to sync the stuff on the HD to my desktop, I get this screen (see second attachment) and it does nothing. It just sits like that. The files remaining and completed and time just all stay at 0. I know my files are on the HD. Is there any way to manually get them off of it? I should have never used the Toshiba tools to back it up. Shoulda just manually copied all the files onto it cuz I did that for 1 or 2 files and I can access them just fine. I'd be really thankful if someone could help me out here. Thanks!!