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Windows 7: problem getting old printer working

05 Dec 2009   #1

Windows 7 starter/ ubuntu
 
 
problem getting old printer working

Hi,
My wife just got a gateway netbook with the windows 7 starter edition, and I dug out an old printer from about 2003, Dell A940 printer/scanner. I downloaded the necessary drivers I think. It'll scan but it will not print. Word reccognizes the printer by the way, but if I try to print I get the error, Windows cannot print due to the current printer set up (or something like that).
Under start -> Devices and Printers the printer says status: Needs troubleshooting, however the troubleshooter can find no problems. Also, under Dell A940 properties -> Hardware, there are a series of device functions that all report "This device is working properly." Also, I checked the Windows 7 Compatability center, and it said that Windows 7 is not compatable with this printer. I am really not too familiar with windows, I'm an linux user as opposed to the pretentious ranks of mac users , so excuse me if i'm obviously not looking in the right place, but does anyone have any insight into what I need to do to get this printer working. Alternatively, if this printer is really not compatable, does anyone know of a workaround? Also, please forgive any spelling errors, this netbook keyboard is tiny


My System SpecsSystem Spec
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05 Dec 2009   #2

Windows 7 Pro. 32 bit
 
 

Hey GT and welcome to Seven Forums!

What drive have you installed? Someone else had this problem and they just didn't have the right driver. Let me know and I'll see if I can get you the right one.

Thanks,
Sarah
My System SpecsSystem Spec
05 Dec 2009   #3

Windows 7 starter/ ubuntu
 
 

Sorry, I'm not exactly sure. I downloaded the driver through the troubleshooting update manager thingy, so it selected it as opposed to me downloading it manually. Would it be in the Update history? Sorry again but where should I look to see what driver was downloaded?
Thanks for the promt response
My System SpecsSystem Spec
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05 Dec 2009   #4

Windows 7 Pro. 32 bit
 
 

That's ok. If you could uninstall your printer and install this driver I believe it will work.

Drivers and Downloads

Download the driver first and then when you are installing, it will prompt you which printer you have and click on have disk. Locate where you downloaded the driver ( I recommend the desktop since its the easiest to find) and then click ok.

Hope it works!
My System SpecsSystem Spec
05 Dec 2009   #5

Windows 7 starter/ ubuntu
 
 

Hey!
That's great! Thank so much, you're awesome.
GT
My System SpecsSystem Spec
05 Dec 2009   #6

Windows 7 Pro. 32 bit
 
 

Did it work?
My System SpecsSystem Spec
05 Dec 2009   #7

Windows 7 starter/ ubuntu
 
 

sure did. printed off a blank page. Now I just need to get some toner. Thanks again
My System SpecsSystem Spec
05 Dec 2009   #8

Windows 7 Pro. 32 bit
 
 

No problem Have a Great Holiday!!
My System SpecsSystem Spec
05 Dec 2009   #9

Windows 7 starter/ ubuntu
 
 

you too.
My System SpecsSystem Spec
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 problem getting old printer working




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