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Windows 7: strange USB HDD issue

07 Dec 2009   #11

Windows 7 64Bit Professional

Hey McGyver,

I have an Iomega and Western Digital External Hard Drive. I was having the same problems as you, whereas when I tried copying large files from my internal drive to any of my external drive, about 3/4's of the way through, my computer would hang and I would have to reboot. I went to the Western Digital website looking for answers and according to Western Digital, appearently Microsoft is aware of this problem with external drives and Western Digital stated that there will be a fix for it soon through either Microsoft's SP1 or Hotfix.

Well it appears that now my problem is fixed after analyzing the problem doing some steps to fix it myself as I did not want to wait that long.

1. I ensured my BIOS was updated with the latest "string version"

2. I hooked up my external drive (Western Digital 1TB) to my USB port and ensured it was running (Powerwise)

3. I then reformated my primary hard drive and reinstalled Windows 7 on my Primary Hard Drive (With the External Hard Drive power on while reinstalling Windows 7)

4. After Windows was up and running, I ensured that Windows 7 had the up to date NVidia drivers installed in Windows 7. (Chipset, Video, etc)

5. I now tested the copying command from my internal to external hard drive. I copied a Music Video folder (4.5GB) from the internal hard drive to the external hard drive. Guess what? It now copies the whole folder from drive to drive and with no freezes as it was doing before. I also retested the copying with other several large folders and again, problem fixed.

6. I then connected my Iomega external hard drive and left the Western Digital hard drive still connected and running in Windows 7.

7. I started to copying large folders and files between the two external and internal hard drives and again, no problems.

Problem's fixed now.

My System SpecsSystem Spec
07 Dec 2009   #12

Windows 7 Ultimate x64

Gil6002 sorry you had to go though all that to fix your problem, from what I read on the hotfix web page the fix was released back on Nov. 10th and only took me about 20 seconds to install and then a restart and the matter was fixed.
My System SpecsSystem Spec
08 Dec 2009   #13

Windows 7 64Bit Professional

Hey Macgyver,

Thanks for that info on the "hotfix." What other problems was that fix addressing? By any chance, can you send me that link?

My System SpecsSystem Spec

08 Dec 2009   #14

Windows 8.1 (Update 1) Both Machines

Quote   Quote: Originally Posted by macgyver2 View Post
You encounter problems when you move data over USB from a Windows 7 or Windows Server 2008 R2-based computer that has an NVIDIA USB EHCI chipset and at least 4GB of RAM

FIXED FIXED copied the army game without issue and even when from 6.2mb/s to 11.9mb/s.

thanks for tryin to help.
Thanks man, I was going to create a topic about this. Thanks God I found yours. IT FIXED MY PROBLEM, thought I was gonna die because I hadn't any more free space left on my computer. THANKS A LOT
My System SpecsSystem Spec
08 Dec 2009   #15

Windows 7 Ultimate x64

My System SpecsSystem Spec

 strange USB HDD issue

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