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Windows 7: Dell 924 printer problems


27 Feb 2009   #1

Windows 7 Home Premium x64
 
 
Dell 924 printer problems

HI Guys, I am having an issue with said printer, and would be extremely grateful for any help at all. having just installed Win 7 on my Mum's computer, i am having a problem getting this printer to print. it scans and copies as it should, it just wont print, the printer is in good working order, and was working fine on the previous XP installation.

The PC is a dell dimension 5150, with an Intel pentium 4 CPU @3GHz, 2GB RAM, Dell Photo AIO 924 Printer, and Windows 7 x86 Build 7000.

After the installation i downloaded and installed updates, including the dell drivers which showed in win update. during the updating one the dell drivers (dell inkjet drivers) failed. the imaging driver installed without issue. i have tried the vista drivers, everything appears to have installed, the printer is set as default printer, and scans ok, but when i go to print i receive the error message - could not start printer, please check printer configuration. the printer has been configured though.

I am about to re-install and not choose automatic updates, and install the vista drivers on the fresh install, as i am wondering if the vista drivers would not install because of corrupted files from the failed (windows update) install.

I am only visiting at my Mum's, and actually leave tomorrow morning, and really dont want to leave her with no printer, as it will be some time before I am back here.

Anyone any ideas?

Thanks


My System SpecsSystem Spec
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27 Feb 2009   #2

Windows 7 Build 7048 x64
 
 

Hi Fabio and welcome to the forum!

The issue of the Dell Photo AIO 924 Printer has also been prevalent in Vista

I've checked the downloads available for your printer in Dell support and it shows 4 available vista downloads, I'd suggest to give those a spin, the drivers and the patch.

Tip: After trying to install the drivers normally and it still fails, you could try installing them in Vista compatibility mode.

Now if all else fails, you could try this - Windows 7 driver solution

Cheers
My System SpecsSystem Spec
31 Jan 2010   #3

 
 

Hey,

I have windows seven and have been trying to get my photo 924 to work for weeks. I have successfully installed that latest drivers thanks to all the suggestions but now my printer won't "communicate" with my computer. Is there any way to fix this problem. Thanks for the help!
My System SpecsSystem Spec
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19 May 2010   #4

Windows 7
 
 

Hi,
I had difficulty with installing Dell Photo All in One (AIO) 924 on Windows 7 Ultimate 64 bit system (where as it had been working previously with Windows 7 Ultimate 32 bit system).

Dell support said there is no driver for 924, the only option is to buy a new printer.

The Dell UK support site has Vista drivers (and the application), none of them worked for Windows 7 Ultimate x64.
I did some more searching / googling, and found the Vista 64 drivers on the US support site here:
Drivers and Downloads

Installing it (in Vista compatibility mode) has resolved the 924 printer recognition problem (the full Scanning/copying/printing application has been installed).

So, I do not have to buy a brand new printer Mr. Dell Support!!!!
My System SpecsSystem Spec
19 May 2010   #5

Windows 7 Ulti. x64
 
 

Welcome to SevenForums Mubbasher, Congrats on getting your problem solved with printer. Good luck with your install of Windows 7 64. You may find some good info to your liking here.
Windows 7 - Tutorial Index
My System SpecsSystem Spec
09 Jul 2010   #6

Windows 7
 
 
Thank you!

Thanks guys. I was trying to install the Dell 924 all-in-one printer on my Windows 7 computer using the manufacturer's CD, and it wouldn't work. Then I tried the drivers from dell's website, and it still didn't work. But then I found this forum, and the Vista drivers from 2007 worked great! Thanks so much for saving me from buying a new printer! I love this printer, and would not want to find a new one.
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09 Jul 2010   #7

Windows 7 Ultimate
 
 

This must be a HUGE issue!! 14,224 views? Dayeemmm
My System SpecsSystem Spec
09 Jul 2010   #8

Windows 7 Ulti. x64
 
 

Quote   Quote: Originally Posted by HeartDoc View Post
Thanks guys. I was trying to install the Dell 924 all-in-one printer on my Windows 7 computer using the manufacturer's CD, and it wouldn't work. Then I tried the drivers from dell's website, and it still didn't work. But then I found this forum, and the Vista drivers from 2007 worked great! Thanks so much for saving me from buying a new printer! I love this printer, and would not want to find a new one.
Hello Doc Heart
Welcome to SevenForums, Glad you found the remedy for your printer. Remember to search here whenever your Windows 7 computer has any ills or is just not feeling well Enjoy!
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01 Nov 2010   #9

windows xp 32 bit
 
 
so grateful

i recently bought a new acer laptop and someone gave me dell printer 924 no doubt...but i tried to no avail to hook it up since i have windows 7... i got so exasperated cuz i figured well i really now have to spend more money to buy a new printer...i had almost given up when i thought i'd just punch in google and see what comes up.... well here on this forum is where i found the help i needed... was able to download the vista drive and walla my printer can now not only scan and copy but most importantly PRINT........ i am far from being a tech oriented person so this was very helpful and i just wanted to say a big THANK YOU AND GOD BLESS!!

MARLENE - TORONTO ONTARIO.........
My System SpecsSystem Spec
02 Nov 2010   #10

Windows 7 Ulti. x64
 
 

Quote   Quote: Originally Posted by highlyfavored View Post
i recently bought a new acer laptop and someone gave me dell printer 924 no doubt...but i tried to no avail to hook it up since i have windows 7... i got so exasperated cuz i figured well i really now have to spend more money to buy a new printer...i had almost given up when i thought i'd just punch in google and see what comes up.... well here on this forum is where i found the help i needed... was able to download the vista drive and walla my printer can now not only scan and copy but most importantly PRINT........ i am far from being a tech oriented person so this was very helpful and i just wanted to say a big THANK YOU AND GOD BLESS!!

MARLENE - TORONTO ONTARIO.........
Welcome to Seven Forums Marlene
Glad that you found the info you needed to solve your printer problem. Thanks for sharing your success with us.
My System SpecsSystem Spec
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