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Windows 7: Keyboard

10 Dec 2009   #1
swampguy

windows 7
 
 
Keyboard

I have a Microsoft Wireless Natural Multimedia keyboard that came with a mouse. I bought a new computer with Windows 7 and hooked everything up turned on the computer and the keyboard did not work. The mouse worked. The cord that goes from the base thing has a PS/2 and UBS. I tried each varition I can think of but nothing has worked. I have installed the latest Win 7 drivers but nothing works. Should I unistall everything contected with the keyboard and mouse and start from the beginning? Should I connect both the ps/2 and the usb? Any ideas would help. Thanks, Tim


My System SpecsSystem Spec
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10 Dec 2009   #2
Pauly

Win7 Ultimate X64
 
 

Quote   Quote: Originally Posted by swampguy View Post
I have a Microsoft Wireless Natural Multimedia keyboard that came with a mouse. I bought a new computer with Windows 7 and hooked everything up turned on the computer and the keyboard did not work. The mouse worked. The cord that goes from the base thing has a PS/2 and UBS. I tried each varition I can think of but nothing has worked. I have installed the latest Win 7 drivers but nothing works. Should I unistall everything contected with the keyboard and mouse and start from the beginning? Should I connect both the ps/2 and the usb? Any ideas would help. Thanks, Tim

On my setup 1 plug = mouse, 1 = keyb
Might sound silly but have you put new batts in
My System SpecsSystem Spec
10 Dec 2009   #3
Jonathan_King

Windows 7 Professional x64
 
 

If all your drivers are up-to-date, you may consider contacting the company you bought the computer from. Perhaps they will give you a new keyboard. Then, in the event the old one actually works, you will have 2.
My System SpecsSystem Spec
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11 Dec 2009   #4
swampguy

windows 7
 
 

I did change the batteries but not right away. The keyboard and mouse did not come with the computer.
So, both plugs should be plugged in to the computer?
The keyboard instructions say run software first then turn off the computer and plug in the mouse and keyboard. I did it the way the computer set up said to do it by plugging everything in then booting up.
If I remove the software will it remove the driver also. If not how do I remove the driver? I am thinking I need to start over but when I run the software it says the latest driver is installed and will not run the software.
My System SpecsSystem Spec
11 Dec 2009   #5
win7clutz

Windows 7 Ultimate (64)
 
 

Quote:
...The keyboard instructions say run software first then turn off the computer
I didn't notice if you mentioned the manufacturer, but if you have to load any software to make it work out of the box , I'd through it in the trash and hook up a basic mouse and keyboard.
My System SpecsSystem Spec
11 Dec 2009   #6
Jonathan_King

Windows 7 Professional x64
 
 

To remove the driver, do into Device Manager and right-click on your device. To remove the program, go to Programs and Features.
My System SpecsSystem Spec
11 Dec 2009   #7
swampguy

windows 7
 
 

It is a Microsoft product and the mouse runs just fine without running the software. I don't know why the keyboard doesn't work. My thinking is to start all over again by removing the drivers reinstalling the software then attaching the hardware. I really don't know if it work but I am at wits end. The keyboard that came with the computer, a usb, works just fine but I spent a little for this Microsoft keyboard and don't want to give up on it yet. Should I remove the driver for the usb keyboard also?
My System SpecsSystem Spec
11 Dec 2009   #8
Jonathan_King

Windows 7 Professional x64
 
 

Sure, why not?
My System SpecsSystem Spec
12 Dec 2009   #9
swampguy

windows 7
 
 

Goter done I installled according to quick start guide. What I was forgetting is that there was a reset button on the base station. Once I got the drivers and everything install I pressed the reset and wa la it work. Isn't it always something simple?
Thanks for your help guys, Tim
My System SpecsSystem Spec
12 Dec 2009   #10
Jonathan_King

Windows 7 Professional x64
 
 

Great, glad you got it fixed. Thanks for posting the solution for us.
My System SpecsSystem Spec
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