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Windows 7: Windows 7 won’t read contents of external DVD drive

15 Dec 2009   #1

windows 7
 
 
Windows 7 won’t read contents of external DVD drive

I have installed a Samsung SH-D162 external DVD drive on my HP Touchsmart IQ524, Windows 7, via USB and here is the issue:

It shows in Device Manager, in my computer as drive G under Devices with Removable Storage. I am unable to read anything on a disc. If I right click on the G drive it will run for hours. I have hooked it up to my neighbor’s computer, XP, USB and it works fine. I have removed the upper and lower filters in regedit and re-installed the driver. This has sucked enough out of my life. Can anyone provide an answer?


My System SpecsSystem Spec
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15 Dec 2009   #2

Windows 7 Professional x64
 
 

Some external drives do not draw enough power from the motherboard to make them work without one of those USB cables you plug into two USBs on your computer and the other side into your drive. It may be this.

Has the same drive worked on this computer with another operating system installed. If not this may be it. You can get these cables at most electronics stores.

If the drive HAS worked on the computer with another operating system.....it will be something else.

Please try other USB ports if you have not tried that already.
My System SpecsSystem Spec
15 Dec 2009   #3

windows 7
 
 

I really appreciate your response! No other OS has been used. If it shows in the device manager doesn't that mean it is being detected and the single cable is working? It shows in the computer but I can't read any disc.
My System SpecsSystem Spec
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15 Dec 2009   #4

Windows 7 Professional x64
 
 

Not always. They will do strange things if they are not getting enough power.

It's something to try if you have tried everything else....the cables don't cost much and they're good to have around.

Also...make sure the contents are not hidden. Go to "folder options" and make sure you check "show files and hidden folders" in view tab
My System SpecsSystem Spec
15 Dec 2009   #5

XP, Vista, W7 64bit Home Premium
 
 

After deleting the filters did you restart? Did you use the fix or follow the path in the registry to manually delete them? Did you backup the registry?
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

Have you checked for a firmware update?

Download the Intel matrix storage manager if you havent installed it - select OS and your driver page appears :

Select your operating system HP TouchSmart IQ524 Desktop PC - HP Customer Care (Australia - English)»

OR go below to download :

You need to download and install the latest intel matrix storage manager software/driver if AHCI is enabled in your bios (more than likely as the matrix driver is on your driver page), and what happens during installation of Windows 7 is Windows 7 installs the Intel driver, but for correct functionality you need to install the intel matrix storage manager after installation is complete if you dont it will cause the problem you are having with your DVD DRIVE.

You will find it at the intel site - http://downloadcenter.intel.com/default.aspx
Select chipsets - chipset software - intel(R) matrix storage manager - Select Operating System - select Windows 7 (64bit OR 32 bit) - select drivers - select intel(R) matrix storage manager 8.9.0.1023 - download and install.
(make sure you don't download the floppy configuration utility by mistake) - it will show up if you select utilities.
My System SpecsSystem Spec
15 Dec 2009   #6

windows 7
 
 

After deleting the filters did you restart?
YES, I MANUALLY DELETED THE UPPER AND LOWER FILTERS.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
TRIED ALL OF THESE FIXES.


Have you checked for a firmware update?
I CALLED THE COMPANY I BOUGHT IT FROM AND HE SAID IT HAS THE LATEST FIRMWARE.


Download the Intel matrix storage manager OR go below to download :

DID BOTH AND NEITHER WORKED. THE BIOS IS SET TO AHCI.


ANY OTHER SUGGESTIONS?
My System SpecsSystem Spec
15 Dec 2009   #7

XP, Vista, W7 64bit Home Premium
 
 

Yes read this it has a few more you might try - there is general troubleshooting for all usb drives including dvd drives:
Troubleshoot: Windows Won't Recognize USB Hard Drive / Fix Unassigned Drive Letter - TechSpot OpenBoards
My System SpecsSystem Spec
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 Windows 7 won’t read contents of external DVD drive





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