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Windows 7: USB Mouse Freeze Issues


21 Dec 2009   #1

Windows 7 Home 64-bit
 
 
USB Mouse Freeze Issues

I've read through various other similar threads, but unfortunately none seem to have a definitive solution, so I apologize if this thread is repetitious.

I recently built a new computer (build date 09/2009). The computer ran fine with my initial build using Vista 64-bit. Last week, I installed Seven 64-bit (clean install), but now I'm having disconnect problems with several of my USB peripheral devices, including my mouse and a front panel USB card reader.

Here are my system specs:
Intel Core i5-750 Lynnfield 2.66GHz LGA 1156 95W Quad-Core
GIGABYTE GA-P55M-UD2 LGA 1156 Intel P55 Micro ATX Intel Motherboard
G.SKILL Ripjaws Series 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800)
ASUS GeForce 9600 GSO 512MB 128-bit GDDR3 PCIe Video Card
OCZ ModXStream Pro OCZ600MXSP 600W 80 PLUS Modular

PS/2 Device:
Microsoft Natural Comfort Keyboard

USB Devices:
Microsoft Optical Wheel Mouse
Epson Perfection 1660 Scanner
Canon ip5000 Printer
iPod Classic
HTC TouchPro Smartphone
Various external hard drives
Rosewill RCR-IC002 74-in-1 USB 2.0 3.5" Internal Card Reader w/ USB port (plugged direct into mobo)

Case:
Antec Mini P180 with front panel USB, audio, & eSATA ports (plugged into mobo)

Here are the problems I'm experiencing:

After a cold boot, the USB Optical mouse works fine, but performance degrades with continued use. It begins to lag every few seconds, and when it freezes, the USB disconnect bell ("dee-dum") sounds. When it unfreezes, the USB connect bell ("dum-dee") sounds. It gets progressively worse until the mouse freezes completely. The computer continues to function as normal. I can still use my PS/2 keyboard to navigate screens; the only failure is with the USB mouse. If I unplug the mouse and plug it back in, it works again, but the cycle starts over.

With the front panel USB card reader which is plugged directly into the mobo, the card reader slots appear as available drives and work for awhile, then they disappear at the same time the mouse problem appears. This card reader also has a normal USB port; this port seems to be unaffected and works all the time.

All other USB peripherals seem to work fine, but I haven't put them through any stress tests since I've come across these problems.

Here are the solutions I've tried thus far:

- Updated Gigabyte Bios to F5.
- Updated Intel Chipset Drivers to 9.11.020
- Update of MS USB Optical Mouse Driver to latest Intellipoint drivers and proggies.
- Removed all USB peripherals except for mouse and card reader (no cards mounted)
- Clean install of Win 7-64
- Disabled all sleep/suspend modes of USB devices in BIOS and Device Manager
- Deleted all instances of USB Controller and USB Bus and allowed Win 7 to reinstall.

Some additional information:
-The mouse malfunctions in Win 7 Normal Mode and Safe Mode.
-When I reinstalled Win 7, the mouse lagged, but it got worse and occurred more frequently when I installed the Intel Chipset 9.11.020 drivers.
- The problem occurs with other USB mouse devices.
- I have no data transfer problems with my external USB hard drives, all of which are AC powered.
- I can't find anything in my event logs pertaining to USB problems
- I never had these problems with Vista 64.

In other similar threads posted in the Seven Forums, the solution has been to use a PS/2 mouse. However, my mATX board has only 1 PS/2 port, currently in use for my keyboard.

Considering I had none of these issues with Vista 64, it seems apparent there are something wrong with Win 7-64's USB implementation.

I certainly don't want to reinstall Vista 64, but it's looking like my only solution left. I'll be more than happy to try any and all solutions and will post results.

Is there a solution out there?

TIA!

My System SpecsSystem Spec
.

22 Dec 2009   #2

7 Ultimate x64 RTM 7600.16385
 
 

My System SpecsSystem Spec
22 Dec 2009   #3

Win 7 pro 64-bit, Ubuntu 9.10 64-bit
 
 

But the guy above has an Intel mobo as you can see if you read the post. Altho, the post you mentioned said that "over 4gb ram"

So, lets try to limit that. Go to BIOS and set the ram to 3gb. Then try.
My System SpecsSystem Spec
.


22 Dec 2009   #4

Windows 7 Home 64-bit
 
 

Quote   Quote: Originally Posted by Coolness View Post
But the guy above has an Intel mobo as you can see if you read the post. Altho, the post you mentioned said that "over 4gb ram"

So, lets try to limit that. Go to BIOS and set the ram to 3gb. Then try.
I don't believe it to be a memory issue. I did not mention it before, but my board is not overclocked. I did change the BIOS timing settings to match that of my hi-speed RAM, but also ran memtest to confirm the timings created no memory errors. The two 2GB DDR3 sticks are good.

As I mentioned, I had no problems whatsoever when running on Vista 64.

Out of all the USB peripherals attached to my computer, only the mouse fails. Today, I've been cranking out 3D renderings, with 2 USB external hard drives, USB scanner, and USB printer operating with no issues. Mouse still freezes, but unplugging it and replugging frees it up, so I'm still up and running albeit with some manual intervention.

There are some tests (MSDN, Intel, and USB.org) that measure USB controller and hub compliance. When I get a chance, I'll see if those tests will help me pinpoint the issues. I'm also going to put Vista 64-bit back on my computer on a separate dual boot partition so I can compare results.

My computer is running great; it's only the damn mouse problem that's driving me nuts.
My System SpecsSystem Spec
23 Dec 2009   #5

Win 7 pro 64-bit, Ubuntu 9.10 64-bit
 
 

Have you tried a diffirent mouse? Dont have one? You can get a cheap one on Ebay for a few dollars.
My System SpecsSystem Spec
25 Dec 2009   #6

Windows 7 Home 64-bit
 
 

Yes, that was the solution. I bought and plugged in a new Logitech optical USB mouse; the mouse lagging problems disappeared immediately.

The original MS optical wheel mouse was not the problem, as it works perfectly fine when plugged into other computers. It looks to me like a driver conflict between the HID driver and the USB mouse driver. I notice that with the Logitech mouse, the dates and version numbers of the HID and Mouse drivers are identical (both dated 2006, probably still usable Vista 64 drivers), whereas the MS optical mouse uses the same 2006 HID driver and a 2009 dated mouse driver from Win 7.

Problem solved.
My System SpecsSystem Spec
25 Dec 2009   #7

Win 7 pro 64-bit, Ubuntu 9.10 64-bit
 
 

Quote   Quote: Originally Posted by asawadude View Post
Yes, that was the solution. I bought and plugged in a new Logitech optical USB mouse; the mouse lagging problems disappeared immediately.

The original MS optical wheel mouse was not the problem, as it works perfectly fine when plugged into other computers. It looks to me like a driver conflict between the HID driver and the USB mouse driver. I notice that with the Logitech mouse, the dates and version numbers of the HID and Mouse drivers are identical (both dated 2006, probably still usable Vista 64 drivers), whereas the MS optical mouse uses the same 2006 HID driver and a 2009 dated mouse driver from Win 7.

Problem solved.
Great, now ppl know not to buy that mouse.
My System SpecsSystem Spec
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 USB Mouse Freeze Issues




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