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Windows 7: Bluetooth mouse not working...

30 Dec 2009   #1
24fps

7 Ultimate x64
 
 
Bluetooth mouse not working...

Hi all,

I have BT model: Microsoft Bluetooth notebook mouse 5000.

I can make it discoverable but 7 doesn't seem to see it.

I do not see a BT option in the control panel but there is a Bluetooth support service present in the Services window (and it is started).

The mouse is brand new and doesn't seem defective, I haven't tried it on another computer though, I don't have any friends with rigs that are BT ready.

Any pointers?

Thanks,

Phil


My System SpecsSystem Spec
.
02 Jan 2010   #2
sebnimh84

Windows 7 Ultimate 64 Bit
 
 

Hi,

1. You've got to enable the 'discovery' feature on your mouse
2. There should be a Bluetooth icon on your taskbar/Start > Control Panel > Device & Printers > Add A Bluetooth device
3. You've got to pair it up first, using the Pairing code provided by Microsoft Mouse 5000
4. Once the device is paired up, Windows should automatically install the generic/Microsoft BT Mouse 5000 drivers and recognise it a HID device
5. Should work!
6. Otherwise, after pairing it, you could install the prepackaged driver CD provided with your purchase

Hope this helps!
My System SpecsSystem Spec
04 Jan 2010   #3
24fps

7 Ultimate x64
 
 

Hi Seb

Here it goes:

1: Check

2: Failed

The only thing the "add devices" finds is my wireless printer (which I haven't installed yet)

3: Failed

For obvious reasons

4:
Failed

Obvious reasons as well

5:
Failed

Obviously it doesn't

6:
Failed

The thing is it was shipped as OEM with my laptop, so I don't even have the CD that should come with it.

Would the IntelliPoint software work with my mouse?

Thank you for your time

Phil

My System SpecsSystem Spec
.

03 Mar 2010   #4
24fps

7 Ultimate x64
 
 

Here's an important update.

Well it turns out my bluetooth adapter was not active, all I needed to do was to press "function" + F12.

Once I did that 7 found the adapter, installation started and went on smoothly. System panel show it is working properly and no conflict whatsoever are detected.

I still have the same problem though. Before I discovered how to activate the adapter I bought another BT mouse, same model that I purchase with my laptop which is the MS BT notebook mouse 5000.

So now here's the process:

1: Boot the laptop
2: Turn on the adaptor
3: Make the mouse discoverable and go to add a devices

= Nothing and that is for BOTH mice.

Now I have a hard time believing that both mice are busted and the BT adapter is fully functional.

What could be wrong then?

Thanks,

Phil
My System SpecsSystem Spec
03 Mar 2010   #5
FZ21Z

Windows 7 Ultimate x64
 
 

Have a look and see if the service is running, as that has been an issue for some people who couldn't get it working.
My System SpecsSystem Spec
03 Mar 2010   #6
24fps

7 Ultimate x64
 
 

I do have the "Bluetooth support service" that is started, should there be another one?

Thanks

Phil
My System SpecsSystem Spec
03 Mar 2010   #7
FZ21Z

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by 24fps View Post
I do have the "Bluetooth support service" that is started, should there be another one?
I think it relies on two or 3, but if it's running, I suspect the others will be too.
My System SpecsSystem Spec
03 Mar 2010   #8
24fps

7 Ultimate x64
 
 

Anything else I should try ?

I should mention that even after finding out about the adapter activation thingy I still lack a Bluetooth icon in the control panel. I do have one in the tray now though.

Thanks,

Phil
My System SpecsSystem Spec
03 Mar 2010   #9
FZ21Z

Windows 7 Ultimate x64
 
 

What adapter are you using?
My System SpecsSystem Spec
03 Mar 2010   #10
24fps

7 Ultimate x64
 
 

In the Device and Printers it is stated as "CSR Bluetooth radio"

Checking it's driver I found that the version I have dates back to 2006...but it's the one that came with 7 so I guess it is up to date.

Any thoughts?

Phil
My System SpecsSystem Spec
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