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Windows 7: not sure what is going on


06 Jan 2010   #1

windows 7
 
 
not sure what is going on

hi, im writing this on behalf of my friend - basically he was using his laptop normally, he has msn, facebook and itunes open - he left the room and came back about half an hour later - when he moved the cursor to click on msn and his screen turned blue with a small white bird on the right hand side. he couldn't do anything, pressed ctrl alt delete and again nothing happened. so he turned it on and off again and the same blue screen came up straight away before he could get into his user account. after a few more attempts at turning on and off the laptop suddenly started a 'startup repair'. my friend didn't tell it to do this and it has spent over 2 hours doing this now. we'd be grateful if anyone could tell us what is going on - what happened in the first place and if the laptop is 'fixing' itself? as you might be able to tell neither of us know much about computers so dumbing down would be helpful haha! thank you!

My System SpecsSystem Spec
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06 Jan 2010   #2

Windows 7 32 bit and 64 bit Professional
 
 

Machine make model and type plus OS system information will be needed
My System SpecsSystem Spec
06 Jan 2010   #3

 

It sounds like the laptop manufacturers recovery program has launched...
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06 Jan 2010   #4

64-bit Windows 8.1 Pro
 
 

Sounds like he picked up a nastie from Facebook... boot into safemode, do a scan with your a/v ... try doing a system restore.. if none of these work, insert the installation dvd and do a repair install... you know what the next step is...
My System SpecsSystem Spec
06 Jan 2010   #5

windows 7
 
 

thank you tews! ahh facebook the bane of my life - i'll let him know your advice.
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 not sure what is going on




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