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Windows 7: Need Help installing Hp Photosmart C4640 on Windows 7

08 Jan 2010   #11

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Quote   Quote: Originally Posted by manvir View Post
i downloaded from the link you sent me. When i start the install process the language is english but after like 1 minute it switches back to french and continues the install.
You said above that you found the english version. What happened to that one?

My System SpecsSystem Spec
08 Jan 2010   #12

Windows 7
 
 

it was the same one that was found at the link you sent me
My System SpecsSystem Spec
08 Jan 2010   #13

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

My System SpecsSystem Spec
.


08 Jan 2010   #14

Windows 7
 
 

i tried installing it again but this time during the install it asks me to restart the computer and i did. once the laptop restarted it continued the install and asked me to restart it again and i did and it asked again at the same place and finally after the third time a pop up came saying the installer stopped working
My System SpecsSystem Spec
08 Jan 2010   #15

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Try this way. You have to uninstall the driver that is there already, French version. Make sure that it is totally removed.
Use ccleaner.
My System SpecsSystem Spec
08 Jan 2010   #16

Windows 7
 
 

i downloaded it and what am i supposed to remove
My System SpecsSystem Spec
08 Jan 2010   #17

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Type device and printers in search. When you see your printer, right click and then uninstall. Then try to install again using the english version. Shut off your printer,until directed to turn it on, while installing
My System SpecsSystem Spec
09 Jan 2010   #18

Windows 7
 
 

ok so i removed everything and tried to reinstall. It still took me to the option where it asked me to restart over and over again. I decided to install the very first french version that worked and the install completed. but now the printer does not print. It didnt even print out a test page like it did the first time.
when i select print it works. a little pop up opens for like 1 second and goes away i cant tell what it is saying but when i go and look at my printer it just shows "0 document pending"
My System SpecsSystem Spec
09 Jan 2010   #19

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Go to device and printers make sure that it is installed.

If the printer is connected properly to the computer and it is compatible and has the correct driver is should work. Make sure it shows up on devices and printers. Go to help and support and type printer and then, "why can't I print" and finally, my printer doesn't print. That will troubleshoot the problem.

If it printed a test page before and does not now, the driver is not installed properly.

Try to read and translate the French notice that you receive. Try installing the driver again. Go to the website and be sure that you selected the correct one from the choice of two that you were given.

Did the printer work with an earlier OS? If not the problem could be the printer. If it did print and we are sure that it is compatilbe with 7 (the original notice said that it was not), the correct driver should get it to work.

I am going send you links from the web site, that I think that you should use based upon the model of the printer.

If after that is completed and you believe that you would prefer to go back to the way it was, when you printed the test page, you can just use system restore and pick a restore point that will return you to that condition. I do not see any benefit to that, however.

Here is a link to some general things that you can check. Do the ones that you are comfortable with. These instructions are not specifically for Win 7. Just follow the general insructions, like being sure it is properly conncected.

Trust me, I truly want to help you get this repaired. I know how difficult is must be for you with school starting, Monday.

Ill be back.
Printer does not print


Richard
My System SpecsSystem Spec
09 Jan 2010   #20

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

When you are asked to reinstall over and over, that means that it is not installing properly.

Make sure all remnants of the old driver are gone. After you unistall make sure it is no logner listed in devices and printers.

Then choose the correct one 32 or 64 bit from this page. Turn your printer off and disconnect it from the computer. Then install the driver. Turn on the printer when told. Make sure that it now shows in devices and printers. If it does it should print.

Select your operating system HP Photosmart C4640 All-in-One Printer - HP Customer Care (United States - English)


When you get to this page make sure you make the correct choice. Click on the link for description of what each does and if it should be installed.

http://h10025.www1.hp.com/ewfrf/wc/s...roduct=3831669
My System SpecsSystem Spec
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 Need Help installing Hp Photosmart C4640 on Windows 7





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