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Windows 7: Need Help installing Hp Photosmart C4640 on Windows 7

09 Jan 2010   #21

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

From microsoft regarding HP printer, although not your model, it is HP.

HP officejet d145 printer will not install under Windows 7 Home Premium 64-bit


After you have uninstalled the driver and it does not appear in devices and printers. Turn off the computer and boot up, before trying to install, again.

Didn't you receive a CD with the printer. If so, use that and everything will be installed properly.

My System SpecsSystem Spec
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10 Jan 2010   #22

Windows 7
 
 

First of all i want to thank you for sticking with me and helping me solve this issue.

Ok i downloaded the Hp Printing Diognostic Utility from
Select software and drivers HP Photosmart C4640 All-in-One Printer - HP Customer Care (United States - English)

once i ran it it showed that everything was good and perfectly running.

Where a problem occurs is that when i click print on a document it sends the information to the printer but the printer does not do anything. The printing queue is always 0.

The printer works on my desktop which is running Windows Xp and it also ran perfectly on my old laptop which was running Windows Xp too.

Before it printed a test page but now since i try to print a test page nothing happens.

Just to clear one thing up it does not ask me to reinstall over and over but it asks that i need to restart windows over and over.

I did recieve a CD with the printer but when i install using that CD a message comes saying that my laptop does not meet the system requirements.
My System SpecsSystem Spec
10 Jan 2010   #23

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Turn off the computer and boot up. Do not restart, actually shut it down, then boot.

Type services in search. In services look for print spooler, make sure it is on and set to started and automatic.


Did not ask, are you on wireless?

Another HP printer, will not work with Win 7. Each person sounds like its you talking to me.

Printer is installed but nothing Prints - HP Support Forum




For your specific model c 4640

http://h10025.www1.hp.com/ewfrf/wc/d...roduct=3831669

Try the self test that is mentiond. That will help locate the problem.

I think the above url is the most important. They give step by step instructions on how to fix your problem. If it still does not work, we may have to assume that we have the same problem as shown in the other URL; it does not work with Windows 7 64bit.
My System SpecsSystem Spec
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10 Jan 2010   #24

Windows 7
 
 

the print spooler's status when i rebooted the laptop was "started" and startup type was "automatic"

Im sorry, are you asking if i have an internet connection?

if yes. then yes i have a wireless internet connection in my house and at college i use the wireless connection provided by the college.
My System SpecsSystem Spec
10 Jan 2010   #25

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

I am beginning to think this may be an HP problem, as it states in one of the articles that I gave you (for another HP model).

The CD may have been correct.

I will try to find specific problems for a wireless connection.
My System SpecsSystem Spec
10 Jan 2010   #26

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Are you using 64 bit? If so, I can bet that is the problem. The CD, was probably correct, initially.
My System SpecsSystem Spec
10 Jan 2010   #27

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

My feelings regarding the solution of this problem have changed. I feel that it is not compatible with 64 bit window 7. This is what we do. Make a system restore point, in case things take a bad turn.

Uninstall the driver. Download the driver for Vista. Download to your doucments folder. Right click on the driver in documents, select compatiblity mode. Now install, That should work. If it does not work, try the same thing with XP. Turn off your computer, after installed, but before using.

If things get worse just use the system restore. I have high hopes for this one.
My System SpecsSystem Spec
10 Jan 2010   #28

Windows 7
 
 

yes it is Windows 7 Home Premium 64bit.

so i did what you said and now it works fine. Just printed a document and it came out perfectly.

Thank You so much.
I am amazed at how quickly you guys can work and can solve problems.

Thank you once again.


-Manvir Chauhan
My System SpecsSystem Spec
10 Jan 2010   #29

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

OK it was worth it. You gave me what we agreed to. In return for helping you, I got a thank you and big smiley face. Have fun in school tomorrow. Tell your friends about Seven Forums. Tell them its free, too
My System SpecsSystem Spec
11 Jan 2010   #30

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Final advice, if you should return. Now that everything is running perfectly, make a system restore point and a system image. If you update them regularly, you can always go back to an earlier time when things were working properly.
My System SpecsSystem Spec
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 Need Help installing Hp Photosmart C4640 on Windows 7





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