Hi, Welcome to SF,
You could try to remove the reinstall the drivers
A. Click on Start
B. Right Click on Computer
C. click on Properties
D. Click the Device Manager button.
E. Expand Universal Serial Bus controllers section.
F. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
G. Restart the computer, and allow the computer to reinstall the USB controllers. See whether it works Try the Troubleshooting from Windows
* Click Start, Control Panel
* In the Control Panel, click System and Security
* In the System and Security window, under Action Center, click Troubleshoot common computer problems
* In the Troubleshoot computer problems window, click a specific task to automatically diagnose and fix a problem. To view more troubleshooters, click a category. For More info refer to Description of Code 10-related errors that Device Manager generates in Windows-based computers
Hope this helps,