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Windows 7: Problems with Western Digital HDD

15 Jan 2010   #1
sergiogarcia9

 
Problems with Western Digital HDD

Hello Sf
I am having problems with my brand new
Western Digital Caviar Blue 500GB 16MB Cache Hard Drive SATAII 300MB/s <8.9ms 7200rpm - OEM

I connected it correctly, and i feel it being heated at the bottom.
But i dont hear it spinning, nor can i find it in the BIOS

What can i do?? If it's defect i would have to wait 2 weeks to get a replacement from England


My System SpecsSystem Spec
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15 Jan 2010   #2
Crispy

Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
 
 

If you cant fell it spinning your power cable might be the problem, other then that the HD is faulty.
My System SpecsSystem Spec
15 Jan 2010   #3
sergiogarcia9

 

I've tested it with my DVD drive and the DVD drive works as it should.
My System SpecsSystem Spec
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15 Jan 2010   #4
Tews

64-bit Windows 8.1 Pro
 
 

Do you have S.M.A.R.T enabled? WD also has a diagnostics program for their drives..
My System SpecsSystem Spec
15 Jan 2010   #5
jfar

Vista Ult64, Win7600
 
 

Sounds like the Cable to me, are you sure you used the right one.

Have a check on this page just to make sure you are happy with the cable that you used.

http://www.wdc.com/en/products/resou...ilityguide.asp
My System SpecsSystem Spec
15 Jan 2010   #6
sergiogarcia9

 

Quote   Quote: Originally Posted by Tews View Post
Do you have S.M.A.R.T enabled?
I have no idea How do i enable it?
This is a brand new HDD in a brand new PC.
My System SpecsSystem Spec
15 Jan 2010   #7
sergiogarcia9

 

Quote   Quote: Originally Posted by jfar View Post
Sounds like the Cable to me, are you sure you used the right one.
I have a pic of how i connected it.
One of them shows the cable, which i suspect that might cause the problem.


Attached Thumbnails
-billede0473.jpg   -billede0469.jpg  
My System SpecsSystem Spec
15 Jan 2010   #8
Jonathan_King

Windows 7 Professional x64
 
 

If the hard drive does not show up in the BIOS at all, and it is heating without spinning, it sounds like a defective drive.

How can you enable S.M.A.R.T. on the drive, if you can't see it in the BIOS?

If you are sure your cables/channels are good, I would advise getting a replacement.
My System SpecsSystem Spec
15 Jan 2010   #9
sergiogarcia9

 

Oh and when connected at boot it says something like: DISK BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER
My System SpecsSystem Spec
15 Jan 2010   #10
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

That small power cable looks like a power cable for a floppy drive ????


Do you have a Sata power cable ?


Attached Images
 
My System SpecsSystem Spec
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 Problems with Western Digital HDD




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