Dell Warranty - Faulty Hard Drive


  1. Posts : 205
    Microsoft Windows 7 Home Premium 32-bit 7600 Multiprocessor Free
       #1

    Dell Warranty - Faulty Hard Drive


    --- delete
    Last edited by dfs4; 22 Jan 2010 at 18:09.
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Good question!

    First, what brand is the hard drive? Just about every manufacturer has their own diagnostic software. Go to their site and download it, and test the hard drive yourself.

    Then, if you feel you should still send it in, wipe it clean first, using tools such as Eraser.

    Hope this helps,
    ~Jonathan
      My Computer


  3. Posts : 1,161
    Windows 8.1 PRO
       #3

    The best thing to do is to run a Low level format on the hard drive ( as mentioned above ) and return it for a new one.
      My Computer


  4. Posts : 1,470
    Windows 7 Ultimate Signature Edition
       #4

    agreed, they will do a complete wipe of everything on there, but you dont want to ship it w/o a format first.
      My Computer


  5. Posts : 7,878
    Windows 7 Ultimate x64
       #5

    If you aren't willing to send them back the old hard drive...you should just pay for the replacement hard drive. It's not fair for you to be able to keep the old hard drive. If this were common practice...people would fake hard drive failures all of the time just to get a second hard drive for their computer.

    There are quite a number of utilities like dban and such which can securely erase that drive and keep your privacy private.
      My Computer


 

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