| Windows 7: Computer Died - Need to Pick Your Brain |
31 Jan 2010
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#1 | | Windows 7 Pro 64-bit Little Rock, Arkansas, USA |
Computer Died - Need to Pick Your Brain My wife was on the computer last night. Nothing complicated, just her usual Facebook surfing. Suddenly the screen goes blank. It was similar to when the computer goes into sleep mode. Although, the mouse and the keyboard did not have power.
I pressed the Enter key a few times to wake up the computer and nothing happened. Next, I pressed the reset/restart button on the case. Nothing happened. Then I pressed and held the power button on the case. I have it set to power down after 4 seconds. It did not power down. The next step was to flip the power switch on the PSU. And, of course, it shuts down.
After a few seconds, I switch the power back on and pressed the case power button. I here the case fans spin up, the DVD drives activate, listening carefully I hear the hard drive spin up, and then ... no POST. Nothing. Under normal conditions, I would continue to hear the hard drive read. Not this time.
After a couple of repeats of power off/power on, I call it quits for the night. I had just finished a 13-hour day at work and was too tired to deal with this.
Today, I popped open the case and did a visual inspection. No obviously blown capacitors. Case fans running properly. I broke out my volt meter and checked the various power outputs from the PSU and everything was fine. 12.5 volts, 5 volts, etc.
Here's where it gets interesting.
The next step was to remove the RAM one stick at a time and restart, no change. I remove ALL RAM, and the computer reacts the same way. Then, I notice there is no heat generated from the CPU. The heat sinks are cold to the touch. My CPU cooler has copper heat pipes and they were cold.
In a last ditch effort to narrow the problem, I remove the CPU. After rebooting, the computer performs the same way ... no POST.
So, are you thinking what I am thinking? Have I lost my CPU? Or, could it be the mother board? I would love to hear your thoughts.
Thanks.
Joe | My System Specs |
| System Manufacturer/Model Number Self Build OS Windows 7 Pro 64-bit CPU AMD ADA5600CZBOX Dual-Core 2.8GHz Motherboard Gigabyte GA-MA77 Memory 8 Gig OCZ Graphics Card Asus Geforce 8600GT PCIe Sound Card Onboard & MIA Monitor(s) Displays Dell 19" Screen Resolution 1440 x 900 Keyboard MS Comfort Curve 2000 Mouse Logitech LX3 PSU Corsair CMPSU-550VX Case Antec (Server Case) Cooling Thermaltake on the CPU, Cooler Master case fans Hard Drives 3 160 Gig Western Digital (2 SATA/1 IDE) Internet Speed 6-meg (if I'm lucky) Other Info AT&T ADSL - Westell 6100 modem, MSE, Defender, MS Office 2003, Paintshop Pro 11, Browsers: IE8, Opera, Safari |
31 Jan 2010
|
#2 | | Windows 7 Professional x64 Rednecksville |
Sounds like MB to me, as the keyboard lights were off. | My System Specs | | System Manufacturer/Model Number Custom OS Windows 7 Professional x64 CPU Intel i7 2600K OC'd @ 4620 MHz Motherboard Asus P8Z68-V Pro Memory 16GB GSkill Sniper 2133 Mhz (4x4GB) Graphics Card EVGA GeForce GTX 480 SuperClocked+ Sound Card Realtek High Definition Audio Monitor(s) Displays 2x Acer S273HLbmii 27" Screen Resolution 2 x 1920x1080 Keyboard Logitech MK320 (wireless) Mouse Logitech MK320 (wireless) PSU Corsair HW Series 750w (modular) Case Cooler Master HAF 932 Advanced Blue Edition Cooling CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans Hard Drives 64GB Crucial M4 SSD
Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM Internet Speed 30 Mb/s : 2 Mb/s |
31 Jan 2010
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#3 | | |
im willing to bet the CPU is fine, they're very hardy little beasts.....
the motherboard would be my guess, have you reset the CMOS with the jumper..??
what are the specs of her machine..?? | My System Specs | | System Manufacturer/Model Number myself OS SEVEN x64 CPU Q9450 @ 3.6GHZ 1.34v Motherboard ASUS P5K PREMIUM P35 Memory 8GB 1066 buffalo firestix @ 1152mhz CL5 Graphics Card Sapphire HD 5970 + GTX260 (physX) Sound Card Creative X-FI Xtreme Gamer Monitor(s) Displays SAMSUNG 20'' & SAMSUNG 23'' (dual screens) Screen Resolution 2048x1152 & 1680x1050 Keyboard LOGITECH E110 Mouse logitech NX5 PSU XCILIO 850w (78A) Case CM590 1x 120x38mm & 2x92x38mm / 4x 120x25mm Cooling AC7 PRO @ 92x38mm blower, Lamptron military bus bay controll Hard Drives 1x seagate 160gb IDE & 1x seagate 160gb SATA Internet Speed 2MB Other Info its a continual ''work in progress''.... |
31 Jan 2010
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#4 | | win 7 ultimate nottingham |
are the test leds on the mobo lit? that should be a good (or bad) indicator of the state of the mobo , remove and reconnect all of the cables from power supply to mobo normally a failing psu will start to give random bsods often mistaken for memory issues good luck with it hope its not to serious | My System Specs | | System Manufacturer/Model Number self build OS win 7 ultimate CPU amd phenom x4 9600 Motherboard asus m2n32-sli deluxe Memory corsair twinxs 2x2gb Graphics Card 2x nvidia 1gb 8500gt Sound Card onboard Monitor(s) Displays 19" lg ring tft PSU oryxx tornado 750w Case thermaltake xaser lll Cooling artic freezer64 pro + 7 case fans Hard Drives maxtor sata 500gb
maxtor sata 320gb
fujitsu sata200gb |
31 Jan 2010
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#5 | | Windows 7 Pro 64-bit Little Rock, Arkansas, USA |

Quote: Originally Posted by skunksmash im willing to bet the CPU is fine, they're very hardy little beasts.....
the motherboard would be my guess, have you reset the CMOS with the jumper..??
what are the specs of her machine..?? I forgot to memtion, I reset the CMOS too. One other thing - no beeps. Isn't the mobo supposed to beep when certain components are not present? I has a small case speaker.
And, this is the same machine listed in my Seven Forms specs. I am lucky enough to have access to post using work access thru a Winterm/Brick at home.
Last edited by RadioJoe; 31 Jan 2010 at 10:59 AM..
Reason: add information
| My System Specs | | System Manufacturer/Model Number Self Build OS Windows 7 Pro 64-bit CPU AMD ADA5600CZBOX Dual-Core 2.8GHz Motherboard Gigabyte GA-MA77 Memory 8 Gig OCZ Graphics Card Asus Geforce 8600GT PCIe Sound Card Onboard & MIA Monitor(s) Displays Dell 19" Screen Resolution 1440 x 900 Keyboard MS Comfort Curve 2000 Mouse Logitech LX3 PSU Corsair CMPSU-550VX Case Antec (Server Case) Cooling Thermaltake on the CPU, Cooler Master case fans Hard Drives 3 160 Gig Western Digital (2 SATA/1 IDE) Internet Speed 6-meg (if I'm lucky) Other Info AT&T ADSL - Westell 6100 modem, MSE, Defender, MS Office 2003, Paintshop Pro 11, Browsers: IE8, Opera, Safari |
31 Jan 2010
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#6 | | Windows 7 Pro 64-bit Little Rock, Arkansas, USA |

Quote: Originally Posted by pebbly are the test leds on the mobo lit? that should be a good (or bad) indicator of the state of the mobo , remove and reconnect all of the cables from power supply to mobo normally a failing psu will start to give random bsods often mistaken for memory issues good luck with it hope its not to serious  I'm checking. Will post back. | My System Specs | | System Manufacturer/Model Number Self Build OS Windows 7 Pro 64-bit CPU AMD ADA5600CZBOX Dual-Core 2.8GHz Motherboard Gigabyte GA-MA77 Memory 8 Gig OCZ Graphics Card Asus Geforce 8600GT PCIe Sound Card Onboard & MIA Monitor(s) Displays Dell 19" Screen Resolution 1440 x 900 Keyboard MS Comfort Curve 2000 Mouse Logitech LX3 PSU Corsair CMPSU-550VX Case Antec (Server Case) Cooling Thermaltake on the CPU, Cooler Master case fans Hard Drives 3 160 Gig Western Digital (2 SATA/1 IDE) Internet Speed 6-meg (if I'm lucky) Other Info AT&T ADSL - Westell 6100 modem, MSE, Defender, MS Office 2003, Paintshop Pro 11, Browsers: IE8, Opera, Safari |
31 Jan 2010
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#7 | | |
I am quite sure that is the motherboard. I say this because something similar happened to my PC last year and when it came back from repair (under warranty) it was the motherboard. | My System Specs | | System Manufacturer/Model Number Advent OS banned for piracy CPU 2.4Ghz Quad-Core P4 Motherboard FOXCONN A6VMX Memory 4GB Graphics Card 256MB X1200 On-board graphics Sound Card On-board Monitor(s) Displays 19" TFT Mointer Keyboard Usb HP Keyboard Case Mid-tower Hard Drives 500GB WD Hard-drive. |
31 Jan 2010
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#8 | | ME/XP/Vista/Win7 uk Hampshire |
Try resitting the video card, or if you have spare card try that one. | My System Specs | | |
31 Jan 2010
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#9 | | Windows 7 Pro 64-bit Little Rock, Arkansas, USA |
The more I think about it, the more I agree that it is the motherboard. | My System Specs | | System Manufacturer/Model Number Self Build OS Windows 7 Pro 64-bit CPU AMD ADA5600CZBOX Dual-Core 2.8GHz Motherboard Gigabyte GA-MA77 Memory 8 Gig OCZ Graphics Card Asus Geforce 8600GT PCIe Sound Card Onboard & MIA Monitor(s) Displays Dell 19" Screen Resolution 1440 x 900 Keyboard MS Comfort Curve 2000 Mouse Logitech LX3 PSU Corsair CMPSU-550VX Case Antec (Server Case) Cooling Thermaltake on the CPU, Cooler Master case fans Hard Drives 3 160 Gig Western Digital (2 SATA/1 IDE) Internet Speed 6-meg (if I'm lucky) Other Info AT&T ADSL - Westell 6100 modem, MSE, Defender, MS Office 2003, Paintshop Pro 11, Browsers: IE8, Opera, Safari |
01 Feb 2010
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#10 | | Windows 7 Pro 64-bit Little Rock, Arkansas, USA |
With nothing else to check - I ordered a new mobo today. Once installed, I'll post back the results. The old one may still be under warranty, so it gets shipped back to the factory. | My System Specs | | System Manufacturer/Model Number Self Build OS Windows 7 Pro 64-bit CPU AMD ADA5600CZBOX Dual-Core 2.8GHz Motherboard Gigabyte GA-MA77 Memory 8 Gig OCZ Graphics Card Asus Geforce 8600GT PCIe Sound Card Onboard & MIA Monitor(s) Displays Dell 19" Screen Resolution 1440 x 900 Keyboard MS Comfort Curve 2000 Mouse Logitech LX3 PSU Corsair CMPSU-550VX Case Antec (Server Case) Cooling Thermaltake on the CPU, Cooler Master case fans Hard Drives 3 160 Gig Western Digital (2 SATA/1 IDE) Internet Speed 6-meg (if I'm lucky) Other Info AT&T ADSL - Westell 6100 modem, MSE, Defender, MS Office 2003, Paintshop Pro 11, Browsers: IE8, Opera, Safari Computer Died - Need to Pick Your Brain problems? All times are GMT -5. The time now is 03:25 AM. | |