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Windows 7: Computer Died - Need to Pick Your Brain

31 Jan 2010   #1

Windows 7 Pro 64-bit
 
 
Computer Died - Need to Pick Your Brain

My wife was on the computer last night. Nothing complicated, just her usual Facebook surfing. Suddenly the screen goes blank. It was similar to when the computer goes into sleep mode. Although, the mouse and the keyboard did not have power.

I pressed the Enter key a few times to wake up the computer and nothing happened. Next, I pressed the reset/restart button on the case. Nothing happened. Then I pressed and held the power button on the case. I have it set to power down after 4 seconds. It did not power down. The next step was to flip the power switch on the PSU. And, of course, it shuts down.

After a few seconds, I switch the power back on and pressed the case power button. I here the case fans spin up, the DVD drives activate, listening carefully I hear the hard drive spin up, and then ... no POST. Nothing. Under normal conditions, I would continue to hear the hard drive read. Not this time.

After a couple of repeats of power off/power on, I call it quits for the night. I had just finished a 13-hour day at work and was too tired to deal with this.

Today, I popped open the case and did a visual inspection. No obviously blown capacitors. Case fans running properly. I broke out my volt meter and checked the various power outputs from the PSU and everything was fine. 12.5 volts, 5 volts, etc.

Here's where it gets interesting.

The next step was to remove the RAM one stick at a time and restart, no change. I remove ALL RAM, and the computer reacts the same way. Then, I notice there is no heat generated from the CPU. The heat sinks are cold to the touch. My CPU cooler has copper heat pipes and they were cold.

In a last ditch effort to narrow the problem, I remove the CPU. After rebooting, the computer performs the same way ... no POST.

So, are you thinking what I am thinking? Have I lost my CPU? Or, could it be the mother board? I would love to hear your thoughts.

Thanks.

Joe


My System SpecsSystem Spec
.

31 Jan 2010   #2

Windows 7 Professional x64
 
 

Sounds like MB to me, as the keyboard lights were off.
My System SpecsSystem Spec
31 Jan 2010   #3

SEVEN x64
 
 

im willing to bet the CPU is fine, they're very hardy little beasts.....

the motherboard would be my guess, have you reset the CMOS with the jumper..??

what are the specs of her machine..??
My System SpecsSystem Spec
.


31 Jan 2010   #4

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

are the test leds on the mobo lit? that should be a good (or bad) indicator of the state of the mobo , remove and reconnect all of the cables from power supply to mobo normally a failing psu will start to give random bsods often mistaken for memory issues good luck with it hope its not to serious
My System SpecsSystem Spec
31 Jan 2010   #5

Windows 7 Pro 64-bit
 
 

Quote   Quote: Originally Posted by skunksmash View Post
im willing to bet the CPU is fine, they're very hardy little beasts.....

the motherboard would be my guess, have you reset the CMOS with the jumper..??

what are the specs of her machine..??
I forgot to memtion, I reset the CMOS too. One other thing - no beeps. Isn't the mobo supposed to beep when certain components are not present? I has a small case speaker.

And, this is the same machine listed in my Seven Forms specs. I am lucky enough to have access to post using work access thru a Winterm/Brick at home.
My System SpecsSystem Spec
31 Jan 2010   #6

Windows 7 Pro 64-bit
 
 

Quote   Quote: Originally Posted by pebbly View Post
are the test leds on the mobo lit? that should be a good (or bad) indicator of the state of the mobo , remove and reconnect all of the cables from power supply to mobo normally a failing psu will start to give random bsods often mistaken for memory issues good luck with it hope its not to serious
I'm checking. Will post back.
My System SpecsSystem Spec
31 Jan 2010   #7

banned for piracy
 
 

I am quite sure that is the motherboard. I say this because something similar happened to my PC last year and when it came back from repair (under warranty) it was the motherboard.
My System SpecsSystem Spec
31 Jan 2010   #8

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Try resitting the video card, or if you have spare card try that one.
My System SpecsSystem Spec
31 Jan 2010   #9

Windows 7 Pro 64-bit
 
 

The more I think about it, the more I agree that it is the motherboard.
My System SpecsSystem Spec
01 Feb 2010   #10

Windows 7 Pro 64-bit
 
 

With nothing else to check - I ordered a new mobo today. Once installed, I'll post back the results. The old one may still be under warranty, so it gets shipped back to the factory.
My System SpecsSystem Spec
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 Computer Died - Need to Pick Your Brain




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