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Windows 7: Notebook not detecting DVD Drive

08 Feb 2010   #1
sfordcar

Windows 7
 
 
Notebook not detecting DVD Drive

Hi, I'm running a new Windows 7 laptop and I just tried to play a DVD on it and the laptop is not detecting the DVD drive at all. I can hear the DVD drive working and the disc spinning but even on My Computer it does not detect that there is a DVD drive on the system, can anyone help me please?

Edit:- CD Drive shows up on the BIOS but not on Windows.


My System SpecsSystem Spec
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08 Feb 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Welcome!

Can you see the drive in Device Manager? If so, try updating the drivers. If they are already up-to-date, try uninstalling them and rebooting.

If that doesn't work, I might suspect a hardware issue. In that case, seeing as the laptop is new, you might want to contact Customer Support to see about getting it repaired.
My System SpecsSystem Spec
09 Feb 2010   #3
sfordcar

Windows 7
 
 

Tried the above, unfortunatly it didn't work. The drive is TSSTcorp CDDVDW TS-L633C and I can't find drivers for it online.
My System SpecsSystem Spec
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09 Feb 2010   #4
FZ21Z

Windows 7 Ultimate x64
 
 

Fill in your System Specs so people can help you better.
My System SpecsSystem Spec
09 Feb 2010   #5
Jonathan_King

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by sfordcar View Post
Tried the above, unfortunatly it didn't work. The drive is TSSTcorp CDDVDW TS-L633C and I can't find drivers for it online.
In Device Manager, find your drive and uninstall the drivers. The reboot, and let Windows reinstall them. When that is done, go to Device Manager again, right-click on your drive, and select Update driver software.
My System SpecsSystem Spec
09 Feb 2010   #6
mlevy

Windows 7 Home Premium x64
 
 

Is Device manager showing a code 31 for the device? If so, try Cannot Access CD-ROM and "Code 31" Error Message in Device Manager After You Remove Adaptec Easy CD Creator from Your Computer I know it applies to Win 2000 and XP and removing CD Creator but I know someone that's used it on 7 already.
My System SpecsSystem Spec
09 Feb 2010   #7
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

My System SpecsSystem Spec
09 Feb 2010   #8
sfordcar

Windows 7
 
 

Ok, I've managed to fix it somehow, I think System Restore may have done something, strange why it happened in the first place though.
My System SpecsSystem Spec
09 Feb 2010   #9
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote   Quote: Originally Posted by sfordcar View Post
Ok, I've managed to fix it somehow, I think System Restore may have done something, strange why it happened in the first place though.
Computers can be primadonnas - LOL.
My System SpecsSystem Spec
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 Notebook not detecting DVD Drive




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