Some modems will mount two device icons: one representing the modem, and one representing its internal storage, the latter of which usually just holds the modem's driver
installer. If this occurs, you can click 'Safely Remove' for the modem's storage icon to disappear, and simply unplug the modem for the modem icon itself to disappear. If your modem only brings up one icon when plugged in, you don't need to (and may not even be able to) eject it using 'Safely Remove'. Let me know if you have any questions!
Windows Outreach Team