Hello, I am a new member, but I have gotten much help before from reading this forum and thought maybe someone on here may know what to do.
I have a Gateway MD7822 laptop and has worked great until recently I have been getting a steady red light meaning a battery malfunction. When I plug it in it says that it is plugged in but not charging. Then when I take it off AC power it says that it is at 0%.
I used the live Gateway chat and the tech suggest a BIOS flash and he gave me instructions on how to do it and gave me a link to a download for the updated BIOS. However, before I could read them or write down the chat number he generated, he logged out and it immediately switched to a post chat review.
I followed the instructions that I remembered, but was unable to complete the process. However the file he gave me was for Vista (which is what my computer came loaded with) and I am not sure if that makes any difference.
I did however attempt to recalibrate my battery using BIOS and it said that it was a battery malfunction calling it an overvoltage. I removed my battery for a night and when I put it back in it seemed to be working again until it got 100% charged, at which point it started doing it again.
I am not sure what is causing it, whether it be my battery, my AC adopter or if I really need to flash my BIOS. And since I am not sure what I am doing and after finding what BIOS is I really don't want to flash my BIOS unless I have to.
I am hoping someone on here can help me with my problem.
*Windows 7 Home Premium
*Original AC adapter
It is still under warranty by Gateway, too, so if I need a new battery or AC adapter.
I thank you in advance for any help that can provided.
Thank you and Godspeed,