Can't print. Word 2003 only.


  1. chew101
    Posts : 1
    Windows 7 64bit
       New #1

    Can't print. Word 2003 only.


    Please note thread name inaccurate. Problem is in Office 2003 and Firefox.

    Hi there

    I am an IT professional and expert but I have to admit I'm stumped with this problem.

    I cannot print to my Xerox Phaser 6280DN PS using Word 2003, Excel 2003, Firefox. Other packages do print, including Wordpad and Acrobat. The OS is Windows 7 64bit, the printer driver is from Microsoft's 'get a driver for W7 64' page.

    The printer is connected to my LAN and no other computer on the LAN has a problem. Previous to the install (fresh) of Windows 7 64bit, Windows XP had no problems printing from anything.

    Actually, I can't get Word to print on any of the print-like devices listed, including the MS XPS Document writer and Cute PDF writer.

    I've googled til I'm blue in the face for months and months.

    I do suspect this is a security issue and something to do with user rights, although my account has admin rights.

    Please, someone, save me from the misery of converting everything to rtf and printing through wordpad!

    Cheers

    Matthew
    Last edited by chew101; 27 Feb 2010 at 21:05. Reason: I'd made assumptions with the success of printing in certain packages, since the printer props page wouldn't come up in Word.
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  3. devlin7
    Posts : 40
    7 Professional
       New #2

    HI. We have having issues with Xerox copiers also. It seems that with windows 7 the print driver must be certified otherwaise you get prompted for admin rights. Under server 2008 there is a GPO which is called point and print that is meant to take away the prompting but I couldn't get it to work [and judging by the google responses, nobody else could] I have noticed that some of the Xerox drivers we have tried are certified but the certificate has expired which makes me wonder if Xerox are hacking certified drivers about.
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