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Windows 7: Cannot print from Guest Account


17 Mar 2010   #1

Windows 7
 
 
Cannot print from Guest Account

I have 5 PC's set up, all identical HP builds. All are running Win 7 Home Premium. On one of them, I cannot print from the guest account. I can print just fine from the Admin account.

The printer is an HP 1505N networked printer.

I have checked the Security tab & permissions -- Everyone is set to PRINT. The printer shows up in the list, but you cannot print to it (the print button is greyed out).

I tried removing and reinstalling.

If I go to troubleshoot the printer, I get "An error occured while troubleshooting."

The only AV/Firewall program running Is Microsoft Security Essentials.

Again, this is only one 1 of the 5 PC's. Please help!

Screenshots:
http://imgur.com/yq9uY.png
http://imgur.com/3r0z7.png



Attached Thumbnails
Cannot print from Guest Account-printer-capture-1.png  
Attached Images
 
My System SpecsSystem Spec
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17 Mar 2010   #2

 

Install the printer again on the admin account (then set to "default"). Usually problems are due to driver installations on standard user accounts.
My System SpecsSystem Spec
17 Mar 2010   #3

Windows 7
 
 

Quote   Quote: Originally Posted by brady View Post
Install the printer again on the admin account (then set to "default"). Usually problems are due to driver installations on standard user accounts.
I tried this. I removed it, and added it again on the Admin account, and it is set to default. You can see the checkmark in the screenshot.
My System SpecsSystem Spec
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17 Mar 2010   #4

 

my bad, didn't see the screens until now. Ok, i see the error as well when you click on "troubleshoot printer", but do you get any errors when attempting to "print"? or does it just hang?

you said it's a "network" printer, where is it shared from?
My System SpecsSystem Spec
17 Mar 2010   #5

Windows 7
 
 

you cannot even click print -- its greyed out (see screenshot).

Its a network printer -- not shared from anywhere. The printer is directly hooked up to the network via ethernet. Again, can print fine from admin account and the guest account on the other 4 PC's.
My System SpecsSystem Spec
17 Mar 2010   #6

 

can you ping the printer from the user account? ip or hostname?
My System SpecsSystem Spec
17 Mar 2010   #7

Windows 7
 
 

Quote   Quote: Originally Posted by brady View Post
can you ping the printer from the user account? ip or hostname?
I can get to the 'embedded web server' by typing in the IP address in an internet browser. Its not that it can't find the printer -- something messed up I think with a permission somewhere is what I'm thinking.
My System SpecsSystem Spec
17 Mar 2010   #8

 

The "Everyone" group is suposed to be a catch all. However, by default there is usually a "localcomputer\Users" group in the ACL that I don't see in the screen shot. You may want to add that group to the ACL and give it print rights for a test.



Edit: if that fails, just add his user account into the ACL and give print rights. That will tell us if it's truly a permissions issue or not.


ps. why have admin and administrators in the same acl?
My System SpecsSystem Spec
17 Mar 2010   #9

Windows 7
 
 

Quote   Quote: Originally Posted by brady View Post
The "Everyone" group is suposed to be a catch all. However, by default there is usually a "localcomputer\Users" group in the ACL that I don't see in the screen shot. You may want to add that group to the ACL and give it print rights for a test.



Edit: if that fails, just add his user account into the ACL and give print rights. That will tell us if it's truly a permissions issue or not.


ps. why have admin and administrators in the same acl?
I also tried adding "Guest" and then giving that user Print permissions. still no fix. The admin and administrators was just there, I didn't specifically change that.
My System SpecsSystem Spec
17 Mar 2010   #10

 

Well the guest account makes sense. they don't have access to the spooler service. you can add the guest account with proper privileges to the spooler folder, %system%\system32\spooler... OR it could be due to the driver file/folder not having any rights for the guest account as well.
My System SpecsSystem Spec
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 Cannot print from Guest Account




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