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Windows 7: Print spooler keeps stopping

02 Nov 2011   #11

Windows 7 Home Premium 64bit (desktop PC) and 32bit (old tablet PC)
this worked for my Brother printer on Win 7 x64

I, too, was having fits with print jobs listed in the queue as "printing" without generating any activity at the physical printer. I think I had been trying to use Windows drivers instead of those from the printer manufacturer, so this thread prompted me to try Brother support.

To get my Brother DCP-7020 printer to print from Windows 7 (x64), I downloaded and ran these Brother files, following the directions on the download webpages under "How to Download and Install":

"Uninstall Tool" listed under "Utilities/Windows 7 (64-bit)"

"Full Driver & Software Package" listed under "Drivers/Windows 7 (64-bit)"

I also navigated to the "Brother DCP-7020 USB Printer Properties" window, "Ports" tab, and put a check in the checkbox for the "USB002 Virtual printer port for USB. Thus I was finally able to print something on an actual piece of paper!

THANK YOU reg=us&c=us〈=en∏=dcp7020_us&type2=1&os=93&flang=8&dlid=dlf004325 reg=us&c=us〈=en∏=dcp7020_us&type2=2&os=93&flang=4&dlid=dlf004101&dispforlist =1

My System SpecsSystem Spec
19 Nov 2011   #12

Windows 7 Ultimate x64
Some more information

Hellow again.

Months later I've definitely stablished a relation with the software Adobe Acrobat X Pro (not discarding the HP driver problem which, of course, seems to be underlying).

Scanning images into .pdf files has the bug that somtimes (randomly, in principle) it generates a file which when printed from Windows 7 to certain HP printers causes the spool service to stop.

The possibility that other software in other circunstances generate similar erroneous files is not discarded.

The bypass is that pointed previously: to delete the file from the directory c:\windows\system32\spool\printers

Good luck.
My System SpecsSystem Spec
15 Dec 2011   #13

Windows 7 Ultimate x64
Single pdf causing issue

I had the same issue exactly. HP 1020 on 7 Ultimate x64. 2 files created in the spool/printers folder exactly when I tried to print and the spooler crashed. Remove the files, try to print my pdf again, it crashes again. I removed the files tried printing a word doc, succesfully, opened a different pdf and printed succesfully. Re-try the orignal pdf, it crashes. The pdf I was trying to print had very wide margins, probably outside the regular print area, so I switched it to landscape and it prints. Don't know if the margins were actually the issue, or if just modifying the file by switching it changed things enough. Either way, in my case it was definitely caused by the specific file I was trying to print.
My System SpecsSystem Spec

04 Jan 2012   #14

Windows 7 professional

I've managed to overcome by using JVN's suggestions ie go to c:\windows\system32\spool\printers and removed anything in that folder. Is the folder supposed to be empty? What sort of files go into that folder. Weird.
My System SpecsSystem Spec
09 Jan 2012   #15

Windows 7 Professional 64bit
Print Spooler Solution

My company has been plagued with the Windows 7 print spooler issue for a while now, and for anyone that is interested, I have an answer that has finally solved the issue.

First we changed all HP printer to use the Universal Print Driver. That didn't solve the issue, though it's still a nice idea when trying to keep the network compatible.

What the real problem was hasn't much to do with the drivers, but the print processors that they use.

If you go to the printer properties -> Advanced tab -> Print Processor button, change the print processor to WinPrint. If you are using a print server, or network shared printers, you might want to do this to all the printers.

This will not solve your issue though. You will still want to go into the Registry and update the print processors listed in HKLM\SYSTEM\ControlSet001\Control\Print\Environments\Windows x64\Drivers\Version-3 and HKLM\System\ControlSet002\Control\Print\\Environments\Windows x64\Drivers\Version-3 .

Just go down the list and change the PRint Processor to WinPrint manually.

Or just do what I do, and search the HKLM for Print Processor and change where it needs to be done.

Then restart the print service and you should be good to go.
My System SpecsSystem Spec

 Print spooler keeps stopping

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