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Windows 7: HP Printer Problem


22 Apr 2010   #1

 
HP Printer Problem

I have read loads of threads but none helped me with this... I own an HP 9800d deskjet printer which has been faultless for about 5 years, up to the upgrading of Vista to Windows 7. Now, not only can I not get any driver from HP - who say to let Windows sort it - but the Windows 7 driver totally ballsed thing up.

When printing the odd little thing like a short web article, nothing seems wrong until you notice the web page numbers run off the right top of the page and the URL and date etc run off the right bottom of the page.

Now I discover, while printing an invoice, printing stops about 5cm short of the bottom margin, leaving off essential info. (Paper is set ok at A4 everywhere as default ).

I have tried just about everything, including XP/Vista drivers, running HP Diagnostic Utility, which found everything OK, and researching all the printer and page defaults. All OK. If someone can tell me how to flush out everything to do with the printer so I know I have a clean start - it may help. I have tried the obvious ways, but I reckon some bits get kept.

Has anyone experienced this? I'm open to all suggestions (not the rude one's!).

I am awaiting a response from HP and will post it here when I get it.


My System SpecsSystem Spec
.

22 Apr 2010   #2

Windows 7 32 bit
 
 

I would try this board. It's not HP paid support but customers offering suggestions. Still, there should be a good chance others using this printer hang out there:

HP Business Support Center
My System SpecsSystem Spec
22 Apr 2010   #3

 

Thanks. I appreciate any help from those who know better than me!
My System SpecsSystem Spec
.


22 Apr 2010   #4

Windows 7 32 bit
 
 

Quote   Quote: Originally Posted by Edsaid View Post
Thanks. I appreciate any help from those who know better than me!
You're welcome. I have an Epson Stylus C88+ that still runs great but the driver is in the firmware and for Vista. Doesn't look like they will write a driver for Windows 7. So I have to hook it to the Vista PC. I can print to it remotely from the Windows 7 machine, but it won't go the other way over the network if it's connected directly to the Windows 7 PC. Printers can be a pita.
My System SpecsSystem Spec
22 Apr 2010   #5

XP Pro SP3 X86 / Win7 Pro X86
 
 

Quote   Quote: Originally Posted by Edsaid View Post
I have read loads of threads but none helped me with this... I own an HP 9800d deskjet printer which has been faultless for about 5 years, up to the upgrading of Vista to Windows 7. Now, not only can I not get any driver from HP - who say to let Windows sort it - but the Windows 7 driver totally ballsed thing up.

When printing the odd little thing like a short web article, nothing seems wrong until you notice the web page numbers run off the right top of the page and the URL and date etc run off the right bottom of the page.

Now I discover, while printing an invoice, printing stops about 5cm short of the bottom margin, leaving off essential info. (Paper is set ok at A4 everywhere as default ).

I have tried just about everything, including XP/Vista drivers, running HP Diagnostic Utility, which found everything OK, and researching all the printer and page defaults. All OK. If someone can tell me how to flush out everything to do with the printer so I know I have a clean start - it may help. I have tried the obvious ways, but I reckon some bits get kept.

Has anyone experienced this? I'm open to all suggestions (not the rude one's!).

I am awaiting a response from HP and will post it here when I get it.

Did you look on their Canadian support site?


HP Deskjet 9800 Printer series- Download drivers and software - HP Business Support Center

Typical of HP you may have to visit the Page Setup dialog in your software to readjust your margins after changing drivers...
My System SpecsSystem Spec
23 Apr 2010   #6

 

Hi, everybody.

Thanks for all the input. I'm not sure how, to be honest, but taking the advice of Commontater, I fiddled wih the margins, various default settings, and generally messed about - should see the pile of paper! - but now it is printing okay.

In word, fixed it but know how.

Thanks again...
My System SpecsSystem Spec
23 Apr 2010   #7

Windows 7 32 bit
 
 

Sometimes just bludgeoning it into submission works.
If prefer it to reading the manual most of the time myself.
My System SpecsSystem Spec
Reply

 HP Printer Problem




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